Surgical Applications Specialist, Sr

About Us:

How many companies can say they have been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

The Surgical Application Specialist (SAS), with limited supervision, must manage territory by providing training support for Zeiss customers on the proper operation and use of Zeiss surgical products.  The SAS will support clinical efforts, provide sales support, and train customers via surgical support which consists of monitor surgery days, review data collection, and import of data from ancillary clinical products. The SAS must be able to perform advanced troubleshooting, support conferences and seminars as needed.  The position demands extensive knowledge of related ophthalmic surgical procedures and how the ZEISS Surgical Suite can favorably impact patient outcomes and surgical flow. The goal of the SAS is to facilitate the optimal use of the all instruments in the ZEISS Surgical Suite and to develop a powerful referral base for the product(s).  Sr SAS will monitor and support field training of SAS, both technically and administratively.  They will participate in rollout of new products and contribute to roadmap of future features on existing products.

Sound Interesting?

Here’s what you’ll do:

• Efficiently manage given territory by independently contacting customers, scheduling a high volume of on-site trainings appointments, making travel arrangements, and addressing customer inquiries.

• Deliver high level, tailored training for physicians and staff in medical device operation and clinical applications with the ability to answer complex questions, identify and resolve issues, in an exemplary manner. 

• Conduct follow-up visits and monitor customer commitment using ZEISS Surgical Suite.  Provide feedback to management and the Surgical Suite sales team.

• Possess and demonstrate in-depth knowledge of surgical ophthalmic industry and competitive devices. 

• Resourcefully manage on-site trainings within the United States when making travel arrangements and addressing customer needs.

• Demonstrate understanding of the Zeiss business culture, market demands and how to best leverage resources.

• Represent ZEISS in a professional and courteous manner.

• Work collaboratively with SAS in adjacent territories to coordinate on-site trainings of “border” customers.  Regularly assist in the completion of on-site trainings in other territories as business needs require.

• Maintain and continually update product knowledge on all appropriate Carl Zeiss products.

• Communicate in a timely, respectful, and professional fashion with fellow SAS, managers, sales and marketing team members, field service engineers, and oth

• ort trade shows, conferences, exhibits, and seminars, as needed.

• Serve as the customer subject matter expert on the Surgical Suite technical/clinical issues.  Frequently take ownership of difficult situations and follow through to resolution.

• Understand customer clinical needs to promote the growth of CZMUI by actively identifying and communicating sales leads and influence purchasing decisions.

• Provide sales support as needed.

• Maximize most efficient tools provided to independently perform necessary administrative tasks in a complete, accurate and timely manner without prompting.  This includes but is not limited to calendar, expense reports, CRM & Product Training Checklists.

• Demonstrate flexibility with territory realignment when business environment changes.

• Other duties may include, but are not limited to, setup and instruction on Carl Zeiss equipment at convention and/or seminars, and other management assigned projects.

• Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.  Abide by state and federal employment laws.

• er in-house colleagues.  Cultivate effective relationships with all to promote higher levels of customer satisfaction to be emulated by others.

• Work collaboratively with marketing and surgical sales department to ensur