Change, Adaptability and Organizational Efficiency Director

Program Director - BP06AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

We are seeking a dynamic and talented  Change, Adaptability and Organizational Efficiency Director to lead and drive adaptability in Global Specialty and shape vision for a differentiated experience as we transform underwriting across people, processes, data, and technology. This role is a unique blend of change leadership, operational excellence, and cultural transformation, ensuring smooth transitions and sustainable impact in a fast-evolving environment. 

This role requires strong emotional intelligence, innovative thinking, curiosity to solve business problems, and strong influence and ability to build followership to lead transformative projects in a complex, matrixed environment.

Reporting to the Chief Operating Officer, Global Specialty, this role will be at the heart of driving continuous operational improvements—managing organizational initiatives, providing strategic support to COO, GS, and Head of Transformation while partnering with strategy to guide teams through change.   

Responsible for significant programs where scope is subject to change and there is a high degree of organizational risk, behavioral / mindset changes, and level of adaptability to adjust to pace of change. Program objectives address complex business initiatives.  The program may span the enterprise (e.g., involving many lines within Commercial and Consumer, cross line of business in Wealth, etc.) Quantity and scope of subprojects may require the creation and management of a Program Management or Change Management Office to support the program, and will likely require the integral involvement of a solutions provider/vendor.​

If you thrive in ambiguity, love problem-solving, and excel at strategic organization while fostering a growth mindset, this role is for you. This role will work closely with various stakeholders to ensure transformation initiatives are seamlessly adopted.

This role is  based in our Hartford, CT Home Office on a hybrid basis. Other office locations and remote arrangements may also be considered.

How You Will Transform:

• Change Leadership & Mindset Shifts:  Champion adaptability and a positive change mindset across teams.  Design and implement strategies that reduce resistance and enhance adoption of new initiatives.  Drive leader accountability in adoption and leadership through change, acting as a transformation coach, supporting employees in navigating change.

• People & Process Transformation:  Lead cross-functional teams in the development and execution of change management plans, including communications and stakeholder engagement campaigns, to support organizational goals and anchor changes.  Collaborate with cross-functional teams to align business goals with technology and with organizational transformation efforts. 

• Communication:  Translate complex changes into user-friendly experiences; ensure technology implementations are aligned with business needs and user adoption strategies.  Develop frameworks and toolkits to improve workflows, productivity, and employee engagement; facilitate workshops, training, and communication strategies that empower teams.

• Insights: Leverage best-practices, data-driven insights, observations and analysis that both, test and learn and drive continuous improvement.  Develop thoughtful, creative and sustainable practices to establish metrics, and measure the effectiveness of change.  Collaboratively partner to evaluate the success of implemented strategies and make data-driven adjustments as needed to ensure sustainable, positive impact.

What You Will Bring:

• Proven experience in change management, transformation strategy, or organizational development in a large corporate setting.

• Demonstrated ability to lead organizations and teams through large and continuous change. This involves articulating a clear vision, inspiring and motivating employees, and creating a sense of ownership and accountability.

• Experience leading or supporting technology-driven and process-driven transformation projects.

• Advance competencies related to adaptability, agility, and responsiveness to evolving conditions spanning the business; partner with leadership HR, Training Teams, etc. to develop tools facilitating change adoption (ex: Strategic Workforce Planning, training) 

• Exceptional ability and experience successfully influencing, communicating, and coach