FT Room Attendant

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our housekeeping team as a Room Attendant located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY!

Job Description

A global tribe of individuals, partners, and progressives, devoted to creating extraordinary experiences for our community through our proprietary brands - we are SLS.  Visionaries at the forefront of hospitality, cuisine, design, residences, and entertainment, our lifestyle moments are forged with highly curated and passionate service.  We are committed to authenticity, sophistication, mastery, and innovation.  Our stage is the world. Our time is now.

With this in mind, we foster a family environment built on values that describe our lifestyle, experiences, and how we see the world. When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail, and gaming, you create a force that cannot be replicated by anyone else. We are an equal-opportunity employer.

Job Purpose:

Under the general guidance of the Housekeeping Manager, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas are clean, neat, and well-maintained. Ensure all of our guests receive high-quality, personalized service, and an Engaging, Dynamic Guest Experience.

Duties & Functions:

• Clean and service bedrooms, bathrooms, and associated areas to the standard of cleanliness required by the hotel
• Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
• Record all serviced rooms on the worksheet, report and record any rooms that cannot be serviced
• Ensure that all VIP gifts are replenished daily
• Dispose of all rubbish and dirty linen safely and correctly
• Ensure that all equipment is maintained in a serviceable condition and report faults immediately
• Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
• Handle guest complaints promptly and with thorough follow-up, referring to others when necessary
• Follow key signing procedures and take responsibility for assigned keys
• Hand in all lost property immediately and follow the hotel lost and found procedure
• Assist in stock and special cleaning projects as required
• All guest property is handled in an efficient and correct manner
• Report any damage to bedding, curtains, blinds, and soft furnishings to the Floor Supervisor/Manager
• Report any room that does not require service, “Do Not Disturb” or double locked to the Floor Supervisor/Manager
• Report any shortage of linen, supplies, or equipment to the Floor Supervisor/Manager
• Comply with Health and Safety hazards and report these at once
• Assist fellow employees to perform similar or related jobs as and when necessary
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the