PRO & B2B Coordinator, US

Nordic Knots is a fast-growing Scandinavian interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless and aspirational products designed to elevate modern living. As we continue to grow, we are strengthening our sales organisation in New York to further build our Trade and Wholesale business.

About the Role

As the US PRO & B2B Coordinator you will be a key member of the Nordic Knots PRO Sales team, owning the service processes for B2B/Wholesale Partnerships in the US and supporting the growth of our PRO business.

We are looking for a candidate who is passionate about design and the Nordic Knots brand and has a background in Wholesale, Sales Operations/ Support or Trade Sales to manage all workflows between Sales, CX and Operations for our B2B (Dropship & Wholesale) partners as well as supporting inbound Pre-Sales inquiries from Trade. The ideal candidate is organized, proactive, customer-focused, and excited to grow within a sales environment.

Key Responsibilties

B2B Account Management

• Manage ongoing relationships with Wholesale & Dropship accounts, building client relationships and servicing partners for on brand representation and growth of Nordic Knots with them

• Conduct regular monthly check-ins with key accounts to review performance and address needs

• Provide weekly inventory reports to partners to support smooth order flow and stock planning

• Coordinate and communicate upcoming product launches, marketing initiatives, and promotional opportunities

• Work closely with the marketing team to ensure B2B partners have updated assets and product information

• Coordinate and deliver product trainings for B2B Partners' sales & marketing teams

Client Onboarding & Support

• Support new trade sign-ups and applications via our PRO platform

• Onboard new clients with appropriate resources, samples, and account support

• Serve as a first point of contact for trade-specific inquiries via email, phone, or chat

• Troubleshoot and escalate complex issues in collaboration with CX and Sales

Sales Support & Lead Nurturing

• Manage and qualify inbound trade leads and project inquiries

• Track and assign hot leads to the appropriate sales team members

• Follow up with warm prospects and sleeper accounts to drive engagement

• Support sales reps with quote preparation, sample coordination, order processing and follow-ups

CRM & Reporting

• Maintain accurate records in Lead Trackers and CRM system

• Ensure all trade accounts are tagged, categorized, and updated in Zendesk

• Conversion reporting including weekly or monthly sales activity reports and pipeline updates

Marketing & Outreach Support

• Assist in cold outreach efforts including research and email drafting to drive conversions

• Collaborate with the sales and marketing team on trade newsletters and outreach

Internal Collaboration

• Work cross-functionally with Sales, CX, Logistics, and Product teams to ensure PRO clients receive timely updates

• Provide feedback to improve internal systems and client-facing materials for the trade program

• Participate in PRO sales meetings and events

Requirements

Qualifications & Skills

• Min. 2 years of experience in Wholesale, Sales Support or Trade Sales role

• Experience in a design-driven sector such as a furniture, homeware, lifestyle or fashion wholesale or in relevant retail roles

• Strong organizational skills with experience working with product data, coordination of logistics, project management

• Exceptional verbal and written communication skills

• Comfortable using Google Workspace/Microsoft Office

Values & Traits

• You thrive in a startup environment and are energized by building something from the ground up

• You are results-driven, highl