Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

As the Sr. Manager, Trading Platform Operations, you will be responsible for overseeing the daily operations, ensuring operational efficiency, and managing the strategic implementation of Kraken exchange’s goals. This role plays a critical role in ensuring compliance with the Markets in Crypto-Assets Regulation (MiCA), and works closely with other senior executives to achieve Kraken exchange’s objectives.

The ideal candidate should have experience working in an exchange trading environment, with a deep understanding of global business operating models and crypto trading engines. A good understanding of the MiCA regulatory framework would be beneficial.

This role is based in Ireland.

The Opportunity

1. Operational Management:

   • Oversee the daily operations of the exchange, ensuring all processes run smoothly and efficiently;

   • Develop and implement operational strategies to support Kraken exchanges’ growth and scalability;

   • Identify areas for process improvement and implement changes to increase efficiency and effectiveness;

   • Oversee all outsourcing to Kraken group service providers;

2. Regulatory Compliance:

   • Ensure that Kraken exchange’s operations comply with all MiCA requirements and other relevant regulatory frameworks;

   • Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity;

   • Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting;

3. Risk Management:

   • Identify, assess, and manage operational risks;

   • Develop and implement strategies to mitigate operational risks, ensuring business continuity;

   • Oversee crisis management plans and procedures, ensuring that Kraken exchange is prepared for potential disruptions;

4. Technology & Security:

   • Oversee Kraken exchange’s technology infrastructure to ensure it meets operational needs and regulatory requirements;

   • Work with technology leadership to ensure the security of Kraken exchange’s data and systems;

   • Promote technological innovation to enhance Kraken exchange’s operations and user experience;

5. Customer Experience:

   • Ensure that Kraken exchange provides excellent, secure customer service and support;

   • Implement mechanisms to gather and act on customer feedback to improve service delivery;