Front Desk Agent, Sense28 Hotel (Miami)

Who we are

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for

The Front Desk Associate is the face of AvantStay and our boots on the ground at our market office location. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. The Front Desk Associate’s primary responsibility will be facilitating in person guest check-ins. In addition they will be responsible for managing all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage, and at times providing support to the local teams and vendors with market operations. 

The ideal Front Desk Associate is detail oriented and thrives on problem-solving issues. This person will primarily work onsite at the office to ensure guest check ins are flawless, while at times performing inspections or team support during not peak arrival days. 

Sense28 Hotel is in the Edgewater neighborhood of Miami.

What you'll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Conduct live check-ins for our arriving guests. You are often the first impression and face of the company.

• Receive, organize and stock deliveries of housekeeping and operational supplies.

• Lift, move, unpack and do the more “unglamorous” sides of organization of the office and storeroom.

• Guide guests through the AvantStay experience, ensuring they have an amazing first impression.

• Stay in constant communication with the field team with updates on guest’s arrivals and requests.

• Utilize our technology to release check in instructions and close out “Live Check-In” cases in Salesforce.

• Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use.

• Maintain and organize gathering spaces including office, and surrounding area.

Requirements

• “Guest First” attitude towards hospitality including an insatiable need to create great experiences.

• Broad range of technology experience including different property management systems.

• Excellent communication skills - ability to communicate with a broad range of stakeholders.

• Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience.

• A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently.

• Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping.

• Strong analytical, strategic, and collaborative skills.

• Comfortable working in a very fast-paced environment.

• A perfectionist, attentive to all the details.

• Focused, hard-working and willing to do what it takes for us to reach the next stage.

• Experience in real estate, hospitality and/or tech is a plus.

• Ability to understand and convey both business issues and technical concepts.

• Capable of quickly learning new software systems.

• Must be based in Miami and willing to work some weekends and some evenings full time.

• Comfort communicating in both English and Spanish is strongly preferred.

Benefits

• The role has an hourly rate between $18 and $20, dependent on your skills and experience

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)

• Flexible paid time off

• Complimentary and discounted stays at AvantStay properties

• Pre-tax retirement savings plans offered via Betterment

• Paid parental leave

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