Centralized Businsess Sales Account Executive - Midco Properties

JOB PURPOSE:

The Centralized Business Sales Account Executive of Midco Properties is a sales professional responsible for implementing sales strategies aimed at securing our ability to provide service to multiple dwelling units (MDU) properties, maximizing product/service penetration and increasing revenue. This job can be filled in the Midco footprint of ND, SD, MN, or KS.

The hiring range for this position is $17.50-$21.25 per hour.  The actual base salary offered will be determined based on multiple factors including internal equity, location, and the individual’s job-related knowledge, skills and experience.   

In addition to base pay, this position is eligible for a quarterly bonus based on company and/or individual performance. 

KEY FUNCTIONS:

• Service incoming calls, and emails from business customers inquiring about Midco products and services.
• Build relationships with the current customer base to enable renewal and growth of embedded services.
• Make outbound calls to current customers to improve relationships and reduce the propensity to end Midco services through needs-based questioning.
• Actively support Outside Account Executives by sharing lead insights, assisting with proposal development, and ensuring timely follow-up on shared opportunities.
• Retain business customers through identifying customer concerns and selling the value of Midco products and services.
• Identify trends causing termination of services and provide feedback as necessary to management team for consideration.
• Develop and deliver professional sales presentations to MDU stakeholders.
• Secure Letters of Permission or Contracted Service Agreements.
• Qualify and develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations and contracts.
• Meet or exceed organizational goals for lead development, new revenue, upselling, and add-on selling.
• Coordinate internally with Business Client Fulfillment and Operations teams to ensure a smooth handoff and positive onboarding experience for clients.
• Refer leads as appropriate to Residential, Business, MDU, and Advertising sales teams.
• Utilize CRM for all activities in the sales process, including but not limited to recording customer transactions and interactions, contract, and pipeline management.
• Be able to accurately forecast opportunities and performance throughout the year.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customers and leadership.
• Adhere to and actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• High school diploma or GED
• BS/BA in Marketing or Business Administration preferred.
• At least 1 year of previous sales or relevant customer service/sales experience in a call center environment desired.
• Ability to meet and over-achieve quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
• Experience working with Microsoft Dynamic or similar CRM.
• Proficient keyboard skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Call Center Environment, in a cubicle, wearing a headset.
• Must remain at workstation for long periods of time.
• Extremely time sensitive in order to meet customer demand.
• Heavy keyboard/mouse usage required with repetitive movements.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week.

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