Data Center Technician - Laredo

Company Description

MDC Data Centers offers the ideal solution for networks seeking efficient and effective connectivity throughout Mexico. Our approach is based on centralizing the core points-of-presence for Mexican and North American networks in our neutral spaces located along the US border. This convergence of northbound and southbound networks creates a dense network ecosystem on the border, which is further strengthened by our unique International Fiber Crossings infrastructure and secure, neutral hosting environment for network connections. Together, these components form our Border Interconnection Platform™, which aims to facilitate connections that empower customers and communities by uniting networks, countries, and people.

With data centers in McAllen, Laredo, Eagle Pass, El Paso, Nogales, and San Diego, MDC Data Centers, serves the Mexican market allowing American and International carriers to connect to the largest concentration of Mexican carriers in carrier-neutral facilities.

www.mdcdatacenters.com 

Job Description

Are you seeking an exciting career in telecom? Join us!

We are in search of a guardian for our Data Center in Laredo and a team player for other units within MDC.

As a Data Center Technician, you excel in customer service by promptly addressing client requests and performing infrastructure maintenance for both internal and external installations. Your mission is to ensure customer satisfaction and security within our Data Centers, facilitating the growth of our network connections.

If you thrive in a fast-paced environment, have a proactive attitude, and are eager to continue expanding your knowledge, you'll be a perfect fit for our dynamic, results-driven team. Don't miss out on this opportunity – apply now!

What would you be doing?

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal.
• Troubleshooting complex technical issues in a fast-paced data center environment.
• Process all service requests for new or modified services as they are required.
• Monitor open trouble incidents and ensure timely resolution.
• Monitor network components (routers, switches, and other items).
• Identifies problem and risk areas and is able to advise management of actions required to mitigate their impact.
• Notify management of major network outages and resolutions
• Document processes and procedures.
• Update customer information inside internal systems
• Perform physical security walkthroughs, administer security sign-in procedures for all colocation customers, visitors, and third parties, and escort them to designated work locations.
• You support MDC Data Center sites in all locations, not only in Laredo, by assisting the NOC team.
• Conduct Route Patrols, which may require the use of a personal car.
• Conduct constant activities that involve electrical power AC/DC.

Qualifications

Education:

• An Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience, is required.
• Customer service courses are a plus.
• A Bachelor's degree in computer science, information technology, telecommunications, or a related field is also a plus.

Technical skills and work experience:

• Bilingual – English and Spanish required
• Preferably a Degree in Telecommunication Engineering, Electrical Engineering, Mechanical Engineering or Technical degree with experience in NOC (network operations center) and/or SOC (Security Operations Center)
• Previous NOC/SOC experience and/or data center experience preferred.
• Ability to install and neatly manage copper, coaxial, Cat5/6, fiber, and other network cables/connector types
• Preferably familiarity with the OSI Model and Network fundamentals.
• Preferably Knowledge of OTDR and Fiber Optic equipment.
• Familiarity and interest in software tools such as Asana, Slack, and Google Workspaces (formerly Gsuite)

Competencies

• Customer service orientation: You pay attention to customers' needs and concerns and willingly provide assistance to cultivate long-term and loyal relationships.
• Problem-solving:  You break down problems into smaller components, generating alternative solutions and evaluating the pros and cons of each option. 
• Responsibility: You take calculated risks and demonstrate commitment to your responsibilities.
• Prioritization: You effectively manage maintenance priorities and client tickets.
• Communication: You demonstrate strong written and verbal communication skills.
• Adapt