Customer Service - Baggage Foreman - 90070339 - Philadelphia

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

Job Summary

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. The incumbent will be responsible for operating heavy equipment (forklift, pallet jack, luggage cart, etc.) and comply with all company safety policies and procedures. Position will be governed by all Corporate and Station Policies.

Essential Functions

• Representative will be responsibe for handling baggage.
• Handles checked baggage, package express and company materials in the station and on/off trains.
• Keep all information racks filled as needed.
• Provide assistance to customers with special needs.
• Assist passengers with luggage and boarding trains.
• Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms.

Minimum Qualifications

• Proficient with baggage & express operation and be able to quote rates and information.
• Must be able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor, pallet jack and forklift).
• Must be familiar with the operation of the Passenger Information Display System.
• Must be able to lift items that weigh up to 50lbs.  
• The incumbent will have supervisory duties.
• Must have a High School Diploma or GED.

Communications and Interpersonal Skills

• Must have excellent verbal and written communication skills. 
• This position will perform other duties as assigned.  
• The ability to maintain a positive, good-natured attitude is essential.
• Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak through manners, actions and personal style. 

 

The hourly range is $29.29 – $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

 

Requisition ID:165369
Posting Location(s):Pennsylvania

Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal h