Business Analyst / Agile Delivery Lead

Turning Point Global Solutions is seeking a Business Analyst / Agile Delivery Lead to play a central role in the delivery of a cloud-based system for the Maryland State Department of Education (MSDE).  

The Business Analyst / Agile Delivery Lead will be the engine behind requirements definition, stakeholder engagement, and technical specification for this complex, multi-user marketplace platform. Working across the MSDE, multiple associated  stakeholders, and the TurningPoint technical team, the Business Analyst / Agile Delivery Lead translates diverse stakeholder needs into clear, actionable user stories, functional specifications, and acceptance criteria that drive Agile delivery.

Location:  Hybrid; Baltimore, Maryland

Key Impacts Include

• Lead requirements elicitation through stakeholder interviews, workshops, and user research with MSDE, multiple associated organizations, and system administrators.
• Translate business needs into detailed functional and non-functional requirements, user stories, use cases, and acceptance criteria aligned to the client system feature set.
• Own and maintain the Requirements Traceability Matrix (RTM) using the client DoIT template, ensuring traceability from requirements through design, development, and testing across all development increments.
• Drive backlog grooming and sprint planning sessions; work closely with the PM and development team to prioritize features and resolve requirements ambiguities.
• Support development of the System Design Document (SDD), including system requirements, UI/UX specifications, data dictionary, and processing logic documentation.
• Support UX framework definition including information architecture, navigation schema, wireframes, and design concepts for producer, multiple client organizations, and administrator user personas.
• Facilitate design review presentations with key evaluation personnel for feedback and concurrence on design parameters.
• Support development of the UAT Plan and test cases in collaboration with MSDE stakeholders; provide technical and non-technical support during UAT execution.
• Document the User Access Matrix covering all user roles and required permission levels.
• Contribute to training materials, user manuals, and online help documentation; support development of the Training Plan and train-the-trainer curriculum.
• Identify and document integration requirements for external systems including client procurement systems and producer platform plug-ins.
• Maintain clear, professional documentation in MS Office formats meeting Maryland DoIT minimum deliverable quality standards.

What We’re Looking For

Required Qualifications

• 5+ years of business analysis experience on complex IT systems, preferably web-based platforms, marketplaces, or e-commerce systems within a state government environment.  
• Prior experience with similar systems in state government environments.  
• Strong requirements elicitation skills including stakeholder interview facilitation, workshop facilitation, and process mapping.
• Demonstrated experience working in Agile environments: user story writing, backlog grooming, sprint ceremonies, and Agile documentation practices.
• Agile certification: CSM, PSM, SAFe, or DASM.
• Experience producing formal government IT deliverables including RTMs, System Design Documents, UAT plans, and training documentation.
• Experience working with multi-stakeholder environments involving government agencies, end users, and technical teams simultaneously.
• Strong written communication skills; ability to produce clear, well-organized documentation meeting professional quality standards.

Preferred Qualifications

• CBAP (Certified Business Analysis Professional) or PMI-PBA certification.

What’s In It For You?

We understand that our team members are our greatest asset. That’s why we offer:

• Competitive salary with annual performance bonus, and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $115,000 to $125,000.  This salary is a general guideline only as compensation decisions are based on relevant experience and educational qualifications. 

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