Manager, Strategic Account Management - Home Décor

Position Summary...

Are you ready to lead strategic growth for some of the most influential sellers on Walmart Marketplace? As a Manager, Strategic Account Management, you’ll be at the forefront of eCommerce innovation—partnering with top-tier sellers to drive performance, shape strategy, and deliver exceptional customer experiences. This is your opportunity to make a measurable impact at scale in a fast-paced, high-visibility role.

What you'll do...

About the Marketplace Strategic Account Management Team

Our team is dedicated to helping sellers thrive on Walmart Marketplace by delivering the right products to customers at unbeatable prices. We operate as trusted advisors and strategic partners, using data-driven insights and collaborative planning to unlock growth. This role plays a critical part in scaling our most important seller relationships and shaping the future of Walmart’s third-party ecosystem.

What You’ll Do

• Manage a portfolio of high-impact seller accounts, driving growth through strategic planning and performance optimization
• Lead quarterly business reviews, analyze performance metrics, and implement data-backed solutions
• Collaborate cross-functionally with Product, Marketing, and Operations to enhance seller and customer experiences
• Guide sellers in adopting key services like Walmart Fulfillment Services and Walmart Connect
• Develop and execute marketing and promotional strategies to boost visibility and sales

What You’ll Bring

• 3+ years of experience in eCommerce, merchandising, or category management
• Proven ability to manage complex accounts and influence senior stakeholders
• Strong analytical skills with proficiency in Excel and business performance tools
• Experience developing strategic plans and delivering executive-level presentations
• A results-driven mindset with a passion for innovation and continuous improvement

You’ll make an impact by:  

• Managing strategic accounts: Serve as a strategic consultant/account manager – accountable for driving business growth across a portfolio of strategic sellers. Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
• Overseeing business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers. Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
• Being a trusted advisor: Develop strong and trusting relationships with partners. Serve as the account “quarterback” – working across the organization to solve issues, address pain points and implement growth initiatives. Employ a “one team” approach to accomplish the goals of the business and drive negotiations from a “win-win” perspective that establishes credibility and trust with our partners and delivers consistently improved performance.  
• Optimizing offer quality: Work directly with sellers to optimize their listings including PDP content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
• Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including Walmart Fulfilment Services (WFS), Walmart Connect, and more.
• Developing strategic marketing plans:  Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV