Fulfilment & Production Manager - Aotearoa

Application Deadline: 27 October 2025

Department: Digital Fulfilment

Employment Type: Full Time

Location: Silverdale

Description

Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. 
We see you, we celebrate you, we want you!
The role
We’re on the lookout for a passionate and experienced LUSH employee to lead our operations at LUSH Aotearoa’s Silverdale facility as a Fulfilment & Production Manager. This is a permanent, full-time position.

Our Silverdale facility is home to our Fresh Kitchen, online order fulfilment, and serves as a distribution centre for products and sundries imported from global manufacturing sites. 

In this role, you’ll be responsible for managing on-site operations and ensuring high levels of leadership, productivity, team engagement, accountability, and quality across all functions, while proudly upholding LUSH’s brand values. You’ll work closely with the ANZ Manufacturing Director, support teams, and frontline staff to ensure operational excellence and that business goals are consistently met.

Key Responsibilities

• Manage the daily operations of our Fresh Kitchen and Fulfilment departments.
• Drive continuous improvement in quality, productivity, supply, sustainability, and team engagement through effective leadership.
• Lead and support a team of Compounders, Production Assistants, and Digital Fulfilment staff through training, coaching, and ongoing development.
• Manage inventory and stock control of products, packaging, and raw materials to meet both customer and internal demand.
• Monitor budgets, staffing plans, and P&L reporting to support cost-effective operations and continuous improvement initiatives.
• Support new product launches, ensuring smooth execution in production and fulfilment to maximise sales and minimise waste.
• Support the Creative Buying team with localised purchasing and ethical compliance.
• Develop and harness strong relationships with all stakeholders, including Retail and Digital teams, Brand, Finance, People & Culture, Customer Service and Warehouse.
• Build collaborative relationships with local and global LUSH teams to identify and implement best practices, while maintaining global quality standards.
• Ensure compliance with Good Manufacturing Practices (GMP) and promote a culture of safety, ethics and sustainability.

Skills, Knowledge and Expertise

• Minimum 3 years' experience in a similar operations, warehouse, or leadership role.
• Has a proven record in excellent people management and staff development.
• Strong communication and leadership skills with a focus on safety and productivity.
• Positive, solutions-focused mindset with a proactive approach.
• Able to collaborate effectively across various teams and levels of management.
• Can work under pressure and meet deadlines in a timely manner.
• Proficient in Google Workspace, office applications and ERP systems.
• Aligned with LUSH’s values and committed to ethical, sustainable practices.

Benefits

• 50% discount on Lush products
• Profit-based bonus
• Paid day off on your birthday
• Employee assistance programme
• A progressive work environment that celebrates diversity