Sr. Institutional Investment Operations Specialist – CIB Client Services

Corporate & Investment Banking (“CIB”) delivers a comprehensive suite of capital markets, banking, and financial products and services. As a trusted partner to our clients, we provide corporate and transactional banking; commercial real estate lending and servicing; investment banking; equity; and fixed income solutions including sales, trading, and research capabilities to corporate, commercial real estate, government, and institutional clients across the globe.

About this role:

Wells Fargo is seeking a Senior Institutional Investment Operations Specialist to support its Client Service functions. The Client Services team in CIB Operations Shared Services is responsible for supporting internal and external customers by providing moderate to complex support services in account management, operations, documentation, and customer service. The Operations Shared Services team is a cross-functional group of teams that provides support for reference data as well as the broader Wells Fargo organization. The Shared Services organization aims to be the owners and stewards of both client and product data with a focus on operational excellence and superior client servicing.

In this role, you will:

• Leading complex initiatives in the Client Service space
• Knowledge in current regulations that impact Client Service functions
• Partnering with Front Office Sales and Trading, Market Risk, Technology, Compliance, Finance, Operational Risk, Audit, and other support functions
• Providing vision, direction, and expertise to more experienced leadership
• Acting as key participant in large scale planning, gathering data to support resolution of issues in areas in and out of responsibility
• Demonstrating knowledge and serving on projects along with internal and industry related industries
• Strategically engaging with all levels of professionals and managers companywide
• Developing and implementing resolutions to the most complex issues as they arise within the client and trade lifecycle
• Making decisions requiring understanding of the function, policies, procedures, and compliance requirements
• Advising leadership to develop or influence complex objectives, processes, industry related regulations, and long-term goals for overly complex business needs across organization
• Influencing and leading broader work team to meet deliverables and drive new initiatives
• Collaborating and consulting with peers, colleagues, and managers to resolve issues and achieving goals

Required Qualifications, US:

• 4+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of securities industry
• Ability to develop and negotiate solutions to issues with partners or clients including escalations as needed
• Ability to operate collaboratively, execution focused, and results oriented
• Ability to articulate complex concepts in a clear manner
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Ability to collaborate with cross functional teams with an end goal of improving service for clients
• Experience presenting information to persuade, educate, and enhance understanding at all levels
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment     
• Ability to lead and operate collaboratively, execution focused, and results oriented
• Ability to articulate complex concepts in a clear manner
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
• Overall cross-collaboration experience required to effectively engage both onshore and offshore counterparts
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to organize and manage multiple priorities

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering