Senior Client Advisor- New York 1

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Senior Client Advisor

Vacheron Constantin New York, NY

 

Vacheron Constantin is looking for a Senior Client Advisor who has a demonstrated track record in building client relationships and delivering exceptional customer service.  As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio.

 

KEY RESPONSIBILITIES

Sales Achievement & Client Development:

• Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management.
• Cultivate strong client relationships whether in or outside the boutique representing the organization
• Demonstrate ability to proactively bring in new and develop existing clientele
• Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientelle
• Ensure each client receives exceptional customer service
• Provide expert product knowledge and Maison history
• Assist clients with Customer Service needs, before or after sales
• Maintain brand’s high standards.

 

Client Relationship Management:

• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
• Standards of CRM outreach for clienteling, client follow-up are maintained.
• Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

 

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Train new employees on Sales as well as Visual Standards
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit   
• Assist with special projects, as needed (i.e. price changes, suppo