Sales Operations Analyst

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this Role

The Sales Operations Analyst provides support to the Sales, Sales Enablement, and Sales Operations Teams to improve overall performance through reporting, data analysis, and business intelligence tools. This role is responsible for compiling and analyzing sales data, building Salesforce dashboards, maintaining Salesforce information, and generating reports that deliver accurate and actionable insights. This role is critical to ensuring visibility, smooth communication and coordination.

Key Responsibilities

Sales Planning & Performance Management

• Develop and manage share performance dashboards, KPIs, and executive-ready reporting.
• Drive forecast accuracy through customer-driven demand planning, pipeline hygiene, and cadence reviews.

Analytics & Insights

• Correlate and synthesize key sales performance metrics from multiple data sources into executive-ready dashboards and reporting using Salesforce, BI and/or Tableau
• Translate complex data into actionable insights related to revenue, share growth, channel performance, and customer segmentation.
• Support scenario planning and what-if analysis to inform strategic decisions.
• Built KPI reporting packs and automated extracts, improved speed to insight for weekly leadership reviews.

Process Optimization & Governance

• Establish clear operating rhythms and governance across Sales, Operations, and Supply Chain.
• Identify gaps, risks, and opportunities in execution and recommend corrective actions.

Cross-Functional Collaboration

• Support distributor and customer business reviews with standardized insights and planning targets.
• Enable alignment between demand signals and factory capacity planning.

Tools & Enablement

• Power BI (modeling DAX), Tableau (dashboards), Salesforce (pipeline reporting), Power Automate, SAP
• Serve as a voice of the field in tool and process design.
• Partner with Enablement teams to reinforce best practices and change adoption.

Required Qualifications

• Associate Degree with 3+ years of experience in Sales Operations, Revenue Operations, and/or Business Operations or a High School Diploma with 5+ years of experience in Sales Operations, Revenue Operations, and/or Business Operations.
• 2 + years of hands-on experience working with Salesforce

Preferred Qualifications

• Bachelor’s degree (BA/BS) in Business, Finance, Analytics, or related field.
• Experience with Power BI and/or Tableau
• Demonstrated analytical experience producing performance reporting; built and maintained 3+ KPI dashboards and 1+ executive reporting pack.
• Proven ability to influence without authority in a matrixed environment (e.g., led 2+ cross-functional initiatives/workstreams to completion).
• Working knowledge of Salesforce reporting and data structures
• Experience in data modeling (DAX), dashboard buildout, workflow automation
• Experience in HVAC, manufacturing, or channel-based sales environments.
• Familiarity with SIOP processes
• Exposure to SAP
• Strategic thinking with strong execution discipline
• Data-driven decision-making
• Change management and process leadership
• Executive communication and storytelling with data

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health C