Customer Relationship Manager

<p></p><u>This position is based in Prague in Czech Republic. We are looking for qualified candidates who are fluent in Bulgarian, Croatian, Slovenian, Slovak or Lithuanian. </u><u>We will offer support in relocation from Bulgaria, Croatia, Slovakia, Slovenia, Lithuania , Estonia to Prague, Czech Republic </u><ul><li>Location: Prague, </li><li>30% Remote working and 5% of travel expected </li><li>Job type: Permanent, Full time</li></ul><p></p><h1>About the job</h1><p></p><p>Our Team:</p><p></p><p>We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives.</p><p>In Specialty Care, our mission is to help people with debilitating and complex conditions in rare diseases, rare blood disorders, neurology, oncology, and immunology. These conditions are often difficult to diagnose and treat. But we aren’t afraid of challenges. They just push us to work harder, to chase new potential therapies that help patients to live their lives.</p><p>As Customer Relationship Manager you will be responsible to drive Sales results and to execute digital marketing activities. You will support execution and sales strategy, maximizing the brand market share, and reaching high level of customer engagement for Dupixent across all launched indications in line with market trends and global business strategy.</p><p></p><p>As Client Relationship Manager you will be dedicated to one of the following markets: Slovenia, Bulgaria, Croatia, Slovakia, Lithuania, Estonia and Latvia.</p><p></p><p>Main responsibilities:</p><ul><li>GTM excellence : Orchestration role ensuring a customer centric and personalized engagement approach to drive engagement and sales. ‘Execute’ personalized omnichannel customer journeys for key customers and centers, leveraging data and insights collected to determine the next best action.</li><li>Omnichannel execution Execute omnichannel marketing activities across GTM models, execute digital strategy set by MCO, implement global campaigns, prepare customer journeys (personalized), tools adoption</li><li>ROI &amp; analytics: Seeks opportunities to create long-term partnerships with key stakeholders</li><li>Launch readiness: Prepare readiness files and coordinated activities.</li><li>Brand Planning (how to win): Drive implementation of Brand tactics &amp; Planning process, drives a customer-centric and personalized external engagement approach, leads external facing activities &amp; projects</li><li>Agile mindset: Uses Agile principles to focus on priorities and execute with pace, learning forward and using test &amp; learn principles</li><li>Brand Planning – inputs for tactic prepration based on field market insights</li><li>FC - monthly country level preparation based on market insights</li><li>Monthly preparation of Performance review based on market insights (provided template)<ul></ul><p></p><h1>About you</h1><p></p><p>Experience:</p><ul><li>Demonstrate experience in healthcare sales and/or marketing/pharmaceutical/biotech industry, ideally combined with experience in a marketing environment</li><li>Launch and post launch experience is an advantage</li><li>Campaign development from initiation to execution experience is an advantage</li><li>Experience of having worked in the specialist area is an advantage</li><li>Experience in building relationships with Key Opinion Leaders</li></ul><p></p><p>Soft skills:</p><ul><li>Organized person with a good level of analytical skills</li><li>Focused and able to prioritise</li><li>Pro-customer oriented</li><li>Result oriented</li><li>Excellent communication skills</li><li>Able to bring fresh ideas, brave to try new things and looking for solutions</li><li>Can-do attitude focused on team cooperation</li></ul><p></p><p>Technical skills:</p><ul><li>Digital Marketing</li></ul><p></p><p>Education:</p><ul><li>University degree level (Scientific degree)</li></ul><p></p><p>Languages:</p><ul><li>Advanced level of English plus one of the following languages – Croatian, Bulgarian, Slovenian, Slovak, Lithuanian is mandatory. </li></ul><p></p><h1>Pursue Progress. Discover Extraordinary.</h1><p></p><p>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.</p><p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.</p><p>Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank"><u>ALL IN video</u></a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank"><u>sanofi.c