Customer Operations Representative - Gdansk

Join our German-speaking Team today!
Together with your colleagues in the Customer Service, you will work with day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will also work closely with the rest of the team to ensure high quality customer service.
 

How you will make an impact?

 

You will take responsibility to deliver on our targets and KPIs. If you’re a positive, open minded, highly establish and proactive person with good communication and analytical skills, you could be just right for this role! Depending on your profile, you will be doing some of this:

 

• Working with order handling
• Registering, tracking and resolving disputes and queries from customers over the phone and in writing
• Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning
• Reporting to relevant business units
• Working with customer master data
• Participating in improvement initiatives and projects
• Maintaining effective and efficient communication with internal and external customers
• Taking part in documentation review based on established guidelines and standards

 

What will make you successful?

 

We are seeking dedicated individuals who have a track record of working in a dynamic environment, collaborating with others and who are career driven to work in a non-standard working hours. All trainings will be provided. Furthermore we expect the candidate to have:

 

• An entrepreneurial mindset that is attracted to join a brand new team
• Strong communication and customer-orientation skills
• Fluency in English – written and verbal
• German language B2/C1 – written and verbal
• An ability and will to work with colleagues in a One-Team spirit
• Thriving in a support center with high activity
• Detail orientation & structure
• Proactive-predictive actions
• High commitment to deliver and work to improve existing services
• A flair for IT/systems
• A customer centric & solution-oriented approach
• Digital proficiency and curiosity
• Knowledge and understanding of systems like SAP and CSM (nice to have but trainings will be provided)
• Open to work on shifts (also weekends)

 

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.