Job Description Summary

Description

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions and clinical trials. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.
The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

DUTIES AND RESPONSIBILITIES

• Provide service, preventive maintenance, modifications, and installations of BD Life Sciences equipment at Customer sites with minimal direction.

• Tackle system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.

• Manage company assets including, company car, cell phone, computer, tablet, tools, inventory parts, etc.

• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.

• Provide ongoing feedback to customers in regard to instrument repair and status.

• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support

• Work closely with district team leads and dispatch to schedule and support customer base.

Qualifications

• High School diploma required. Associate degree in electrical, mechanical or similar engineering or Biomed program preferred

• 4 years’ confirmed experience or military equivalent

• Must be computer literate in Microsoft word, excel, PowerPoint and be able to utilize computer-based tools for reports, email and general communication

• Ability to work both in individually and in team setting

• Must be able to interface with customers, peers, and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.

• Must be able to travel a minimum of 50%

• Willingness and ability to work different shifts, on-call, nights and week-ends in case of need

• Current valid Driving license and good driving record over the last 3 years is required

Physical Requirements

• Ability to lift 30 to 40 lb. objects from the floor to chest level

• Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day

• Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites

• Ability to push and pull objects weighing up to 70 lbs 

• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day

• Ability to carry a 30 lb. pack on your back for up to 1 hour

• Ability to drive distances of up to 6 hours, and in adverse weather conditions

• Able to climb portable ladders and step stools

• May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

At BD, we prioritize on-site collaboration because we believe it cultivates creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements wh