General Manager

 

About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

Job Title: General Manager

Job Summary:   

We are seeking a General Manager to lead a team of account managers geographically dispersed throughout the US within the facilities management business. This position is accountable for the total performance of all account managers assigned. This includes, but is not limited to, achieving/exceeding operational performance objectives, revenue and profit plan, maintaining and improving employee morale, retention,  productivity and service line growth for your team. This position reports directly to the Vice President. 

This position will help develop and execute strategic direction and be accountable for implementation of identified strategic programs. The General Manager will lead, plan, direct, and support all account managers activities in order to maintain and improve overall account performance, if successful these assignments will ensure clients’ needs are met and or exceeded. 

Essential Duties and Responsibilities:  

• Leadership 
  • Exhibits confidence in self and others
  • Inspires and motivates others to perform well
  • Effectively influences actions and opinions of others
  • Accepts feedback from others
  • Gives appropriate recognition to others
  • Displays passion and optimism
  • Inspires respect and trust
  • Mobilizes others to fulfill the vision

• Business and Operations Planning. The General Manager will be responsible for ensuring alignment with clients overall objectives and performance measurements through the account managers.
  • Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results
  • This position will lead company’s specific management strategy for our account managers by developing a three (3) year time line which includes operating and financial planning
• Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance.
  • Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out
• Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The General Manager will drive the service levels across the portfolio, working with key client and account management personnel to develop specific performance metrics that are based on business strategy and operational and business requirements
• Monthly Reporting. The General Manager will analyze monthly reports to ensure strategic alignment and optimal delivery of service while also identifying key operational and financial improvement opportunities
• Account Review Meetings. The account managers will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives
• Interface with client point of contacts (POCs) as needed
• Coordinate consistent service delivery
• Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account
• Responsible for helping set the strategic direction and implementation of business initiatives
• Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business
• Responsible for cost effectiveness, consistency, quality, accuracy and performance to business standards
• Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area
• Responsible for the strategic planning and management of current and future client locations including assessing alternatives and understanding future client requirements to ensure adequate fu