Audio Visual Field-based Support Technician

Role: Audio Visual Support Desk Field Technician

Contract Type: Full-time, Permanent

Location: New Jersey - fully mobile role - 5 days in the field visiting client sites around NJ/NY areas

Salary: $85,000 - $105,000 (dependent on experience) and benefits which include – travelling expenses, health, life, vision/dental insurance; disability, vacation, sickness, 401K, commuter benefits & employee assistance program

This is a field-based role, covering the New Jersey & New York areas, so candidates will need to be locally based to be considered and will need access to a personal vehicle

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, and a leading player worldwide, serving as a trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We have a large portfolio of blue-chip clients and the current opportunity we have will play an important role in providing that client-facing, on-site extension of the Kinly Support Desk, resolving client issues and/or assisting with their events.

Key responsibilities (training will be provided):

• Perform call set-up, low-to-high level problem determination of defective microphones, remote controls, system / system components, power cables, etc.

• System maintenance, operations, and administration of video, audio, and web conferencing services

• Installation of video conference & non-integrated audio/visual hardware

• Training and supporting clients in the operations of video conferencing & audio visual systems

• Assisting other video conferencing & audio/visual coordinators

• Compiling room and equipment inventory for clients’ databases

• Coordinating videoconferencing & audio-visual activities with other client’s facilities as required

Requirements

Essential skills and experience:

• Proven experience supporting video conferencing & audio visual technology

• Excellent grounding in Crestron and Biamp and will be CTS certified

• Proven AV / VC installation for corporate clients

• Valid Driver’s license

• Access to a personal vehicle

• Excellent communication and customer-facing skills

• Excellent problem solving and troubleshooting skills

• Adaptability; Be flexible to off-hour setup, support requests, or physical redeployment for backup purposes to meet customer timelines or service contract obligations

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email jobs@kinly.com outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities: