Account Manager- Behavioral Health

Description

At Medusind we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry. A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.  Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.   

Benefits:

• Health insurance. 
• Dental insurance. 
• Employer-paid life insurance.
• Employer-paid short-term & long-term disability.
• Voluntary additional life insurance.
• Employee Assistance Program. 
• 48 hours of sick time after three months.
• 80 hours of vacation time after six months.
• $400 referral bonus 

The Client Services/Account Manager is responsible for ensuring customer satisfaction. Knowledge of admissions, utilization review, and benefits verification is crucial.

Roles & Responsibilities

• Weekly or bi-weekly calls with facilities to discuss A/R and go over any questions from the past week. An agenda from the week prior will be sent before the call.
• Out of network rate quotes (Estimated daily rate per policy and estimates given on days authorized based on our data). Any real time questions on VOB’s. 
• Weekly reporting for all facilities to have paid to subscriber payments.
• Weekly reporting on what insurance has paid to the facility directly.
• Provide facility with weekly billing census report (sent over by billing to the Account Manager).
• Provide any feedback on claims/payments/questions facilities have in-between scheduled calls.
• Sending facilities any missing information prohibiting our medical records team to send out medical records.

Requirements

• At least 1 year of experience in behavioral health account management, client services or revenue management.