Coordinator, Ticket Sales & Service

Comcast Spectacor oversees the Wells Fargo Center and its major transformation project, the Philadelphia Flyers, the Philadelphia Wings lacrosse team, the Maine Mariners hockey team, the Flyers Training Center, the Seoul Infernos OWL team, and Spectacor Events and Entertainment, a growing live events business that has already brought successful, new events to the Philadelphia area. Comcast Spectacor is headquartered at the Wells Fargo Center (WFC) in Philadelphia, PA. The WFC, the 4th most highly attended arena nationally and 7th most attended in the world is home to 270+ events per year, including the Philadelphia Flyers, Philadelphia 76ers, Philadelphia Wings, Villanova, concerts, and events. Comcast Spectacor is a wholly owned subsidiary of Comcast and maintains connected and disconnected networks within the Wells Fargo Center.

Job Summary

Responsible for the daily office operations for the sales department for sporting events, family shows, concerts, venue tours and other scheduled events. Coordinates activities of the ticket sales department. Completes administrative task and reports under direction of sales leadership. Assists with inter-departmental activities and the development of sales/service staff programs. Handles special projects as assigned. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work.

Job Description

Core Responsibilities

• Supports all ticket sales department leaders with departmental communications and project coordination.
• Hires and manages all departmental interns in collaboration with Director, Membership Sales.
• Assists with coordinating internal sales programs.
• Handles all game-day catering requests for sales initiatives.
• Responsible for overseeing check-in table for hospitality events on game nights.
• Researches and orders all sales items, gifts & office supplies.
• Coordinate with creative marketing & facilitate resources for creation & production of sales collateral & client facing materials.
• Coordinate the PR/Comms for any sales related initiatives in all-staff emails
• Manages all giveaway item inventory and representative allotments for client gifts.
• Makes arrangements for outside and external account executive/sales associate activities.
• Point person for all ticket sales & service autograph procurement, inventory management & distribution.
• Coordinates all in-game staff activities.
• Manage & facilitate calendar meetings for ticketing leadership.
• Assist in tracking and manage sales & sales contest reporting
• Handles all operations/ building requests for meetings and sales initiatives.
• Arranges all travel for department.
• Handles scheduling and administrative duties for sales leadership.
• Handles all departmental electronic filing.
• Assists in tracking departmental budget in collaboration with Coordinator, Sales Enablement
• Handles special projects related to the department as assigned.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matte