Client Service Representative

Why we love VCA CVS Carlsbad:  

• Small hospital feel with big company support 

• Competitive compensation ($22-$24, hourly) 

• Generous employee pet discounts  

• Flexible Schedules 

• Great coastal community location close to the beach, food options, fitness centers and shopping 

• Monthly hospital-wide activities & games, raffles, with awesome prizes 

• Access to “Perkspot”- receive coupons and discounts for anything you can imagine 

• We value your voice and regularly implement suggested changes from our suggestion box 

• Join various hospital committees or VCA Diversity Resource Groups to further enrich your experience and involvement in the hospital & company 

• In-hospital, fresh food micro-market always stocked with ever-changing array of food and drink options 

• Sweet & Savory Stop - get your fix with international snacks and treats 

• Referral rewards - tell your friends why they should come work for here too and if they do, receive a referral bonus 

• Supportive, multi-faceted, educational training program 

• We are focused on your career growth; we empower you with all the knowledge and skill you need to be successful  

• Opportunities to get out into the community and participate in local events 

• Something new every day - you'll never be bored  

• Health, Vision, and Dental Insurance   

• 401K w/ company match 

• HSA/FSA options 

• Paid Holidays 

• Vacation & Sick time off 

Position Overview: As a Veterinary Client Service Representative (CSR), you will be the first point of contact for our clients, both in person and over the phone. Your role will involve managing a busy front desk, scheduling appointments, handling client inquiries, and providing a supportive and empathetic experience for pet owners during their time of need. If you have a passion for customer service and a genuine love for animals, we want to hear from you! 

Key Responsibilities: 

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for: 

• Greet and check in clients with warmth and professionalism, ensuring a positive first impression. 

• Manage a high volume of incoming phone calls and emails, addressing client questions, concerns, and appointment requests efficiently. 

• Schedule and confirm appointments, including emergency and specialty visits, and handle patient records with accuracy and confidentiality. 

• Process payments, including insurance claims and financial transactions, and provide clients with clear explanations of costs and billing procedures. 

• Coordinate with veterinary staff to ensure smooth communication between clients and medical teams. 

• Handle and resolve client concerns or complaints with tact and empathy, maintaining a high level of service. 

• Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets. 

• Assist with administrative tasks such as data entry, filing, and inventory management as needed. 

Qualifications: