Transport Operations Manager – Manchester

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Location: Manchester, UK
Department:  Middle-Mile Transportation
Employment Type: Full-time
Working Pattern: On-site role; shift flexibility may be required.

Role Purpose

The Transport Operations Manager – Manchester is responsible for managing the daily on-site transport operation, including vehicle dispatch, driver coordination, loading safety, route execution, issue handling, and service performance. This role acts as the key on-site command point to ensure vehicles are loaded safely, dispatched on time, and transport operations are executed safely, legally, and efficiently.

Key Responsibilities

Manage daily transport operations at the Manchester site, including vehicle dispatch, driver allocation, route execution, and delivery progress monitoring.

Coordinate with warehouse, sortation, planning teams, drivers, DSPs, subcontractors, and other internal stakeholders to ensure smooth transport execution.

Monitor daily dispatch arrangements, including vehicle allocation, loading progress, departure readiness, and on-time departure performance.

Ensure vehicles are loaded safely before dispatch, including load weight, load distribution, load securing, vehicle capacity, and suitability of goods for the assigned vehicle.

Identify and escalate overloading risks, unsafe loading, vehicle defects, documentation issues, dispatch delays, and other operational risks.

Ensure vehicles are not released where unresolved safety, loading, weight, vehicle condition, route, documentation, or compliance issues remain.

Conduct pre-departure checks to confirm loading completion, load security, vehicle sealing where required, and driver route instructions.

Monitor transport execution throughout the shift and respond quickly to traffic delays, vehicle breakdowns, driver absence, failed collections or deliveries, warehouse delays, and planning changes.

Manage daily driver briefings and debriefings to ensure drivers understand route requirements, safety instructions, service standards, and operational risks.

Track key operational KPIs, including on-time departure, on-time arrival, delivery performance, collection performance, dispatch delays, loading exceptions, and failed delivery reasons.

Work closely with the Transport Manager / CPC Holder to ensure operations remain aligned with driver hours rules, tachograph requirements, Working Time Directive, Operator Licence obligations, and vehicle safety requirements.

Maintain accurate operational records, including dispatch logs, loading records, vehicle arrival and departure times, driver allocation, vehicle usage, exception logs, and performance reports.

Support incident, accident, near-miss, loading i