Associate HR Business Partner

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Are you an aspiring HR Professional and desire an exciting ever changing HR team to develop your skills. Our HR team supports a 5000+ employee global software company with, that develops and delivers complex people solutions to drive the company’s strategy forward? If so, this is the role for you.

At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is an exciting time to be at Genesys, as we were recently named the Contact Center as a Service magic quadrant leader by Gartner.  Our HR function is a key contributor to the employee and company success.

What the role is:

As an Associate HR Business Partner you develop and implement human resources activities across the North America region. You will help to build HR functional workflows, provide support to the Global HR Business partner team, and administer our policies and procedures within the North America region. You will collaborate closely with the North America HR team, reporting directly to the Sr. Manager, HRBP

What you’ll bring to the table:

Attention to detail, desire to partner with HR Business partners and employees, ability to multitask with competing projects with an innovative mindset in conjunction with a sense of creativity will drive you to succeed in the Genesys dynamic environment. You will bring in a high level of confidentiality to all you do partnering with SME’s on various projects. Your spirit of action will drive you to participate in HR projects in support of the global and regional HR goals, also joining special cross-functional initiatives. You will have a passion for efficiency and continuous process and policy improvement. Your ability to adopt a problem-solving mindset will make it simple and easy. You will bring your passion for generating ideas related to people, systems, processes, data and transactions. 

Some details about what you will do:

• Lend support to the HRBP’s on a variety of HR projects.

• Assist in developing and executing HR procedures, policies, and workflows. This may include job requisition posting and performance management.

• Participate in the development of HR objectives and systems, including metrics, queries, and standard reports for ongoing company requirements

• Maintain organizational staffing reports including but not limited to org charts, employment data reports, compliance reports and employee relation reports

• Create, maintain and regularly audit employee files and HRIS database records generating reports, ensuring accuracy, consistency and compliance

• Partner and support the HR team with Diversity, Equity, and Inclusion efforts

• Responsible for daily HR administration, provide data for Smartsheet entries for all systems where applicable

• Ensure legal compliance applicable to employment laws, and update policies and/or procedures as required

Minimum Requirements:

• 1-3 years of experience in human resources

• Excel and technical experience a plus

• Diploma/Degree or equivalent work experience

• Understanding of general human resources policies and procedures with a thirst to research and understand HR trends

• Knowledge of all major categories of employment types of relationship, including employee relations, safety and work environment, statistical analysis, (workers compensation and benefits will be considered a plus).

• Strong verbal and written communication and people skills

• High proficiency in working with data, including pulling reports, completing VLOOKUP’s, creating pivots, which enable you to interpret and present the information

• HRIS system experience

• Knowledge of Labor Relations is a plus

• Confidentiality – understanding and respecting the requirements that come with this position

Desirable and preferred skills:

• Organized, detail-oriented and resourceful

• Experience with prioritization, multi-tasking and problem solving

• Customer (people) service focused

• Excellent English, multi-language candidates preferred

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or perfo