Local Delivery Supervisor

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Local Delivery Supervisor to join our growing Local Operations Team and Fulfillment Center network. This individual will report into our Assistant General Manager and is responsible for the oversight, development, and accountability of the local operations team. If you are looking for a career that will allow you to motivate team members and support management, we’d love to hear from you!

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule:  Monday through Friday, from 8:30am to 5:00pm EST

Salary: $65,000 – $81,000 per year 

Please note: Training for this position will be Monday through Friday, from 7:30am to 4:00pm EST for the first week! 

Responsibilities:

• Confirm daily routes and ensuring the Local Delivery Drivers are available to take orders
• Oversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operations
• Assist Customer Service Team in Slack regarding anything related to Local Delivery and Pickup
• Communicate with Local Delivery Drivers while they are out on their routes
• Work with customers over the phone as it pertains to Local Delivery/Pickup orders
• Schedule new orders into WorkWave until cutoff times
• Ensure all vehicles are functioning properly and are up to date for maintenance
• Oversee waves, replenishment, picking and packing as it pertains to Local Delivery and Pickup orders
• Carry out supervisory responsibilities in conjunction with the warehouse General Manager, and accordance with SupplyHouse.com's policies and procedures
• Collaborate with the General Manager in aspects including but not limited to: hiring, training, assigning and directing work, appraising performance, disciplinary actions and addressing complaints/resolving issues
• Communicate all departmental personnel related issues to the warehouse General Manager prior to addressing team members to discuss the course of action

Requirements:

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• 1–2 years of leadership experience in a fulfillment, warehouse, or distribution environment
• Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
• Demonstrated ability to train, coach, and develop associates to achieve departmental goals
• Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
• Strong understanding of safety practices and ability to promote a safe and compliant work environment

Preferred Qualifications: 

• Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
• Familiarity with performance management, including conducting feedback sessions and supporting employee development

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones