Senior Manager / Director of Software Development

Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

We are seeking a dynamic and experienced Senior Manager or Director of Software Development to lead and scale our global software delivery organization. This strategic role oversees the entire software development lifecycle from planning to team leadership and project execution. The successful candidate will lead cross-functional teams including Project Management, Business Analysis, Software Development, and Quality Assurance. The ideal candidate will bring a strong technical background, proven leadership in telecom environments, and the ability to execute with precision at both strategic and tactical levels.

Key Responsibilities

• Leadership & Oversight
  • Lead and mentor a diverse team of PMs, BAs, Developers, and QA professionals across international locations.
  • Foster a high-performance culture through coaching, clear KPIs, and continuous improvement.
  • Collaborate closely with executive leadership and cross-functional teams to align software initiatives with company goals.
  • Be highly available for and regularly synched with Senior Management for tight alignment and speed.
• Project & Delivery Management
  • Drive end-to-end delivery of complex software projects on time, within budget, and to specification.
  • Ensure clear documentation, requirements gathering, and change management processes are followed.
  • Implement and refine agile development practices and project management methodologies.
• Technical Execution
  • Provide architectural guidance and technical direction where needed — this is a hands-on leadership role.
  • Be innovative in solutions and where appropriate enhance the outcome leveraging experience and understanding of the vision.
  • Review code, troubleshoot issues, and engage directly with development teams when appropriate.
  • Evaluate and implement tools, frameworks, and best practices that improve development efficiency and product quality.
  • Stay current with industry trends and best practices in software development.
• Global Team Management
  • Manage distributed teams across multiple time zones with a focus on communication, accountability, and results.
  • Establish scalable structures, processes, and reporting to ensure visibility and operational excellence.
  • Promote a collaborative environment that values innovation, accountability, and diversity.

Qualifications

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field.
• 10+ years of experience in software development, with at least 5 years in a leadership role managing technical teams.
• Experience in the telecommunications industry or similar high-availability, high-scale systems.
• Strong technical background in enterprise software architecture, cloud-based platforms, and modern development languages (e.g., Java, Python, .NET).
• Proven ability to manage complex, global development organizations and drive large-scale initiatives.
• Comfortable rolling up your sleeves when needed — whether reviewing code, stepping into technical conversations, or resolving project blockers.
• Bring high energy and a can do attitude that will foster greater creativity and results.
• Excellent interpersonal and communication skills with the ability to engage stakeholders at all levels.

Preferred Skills

• Familiarity with OSS/BSS systems, APIs, and a broad spectrum of telecom network technologies.
• Experience with tools such as Jira, Confluence, Git, CI/CD pipeline