National Director, Branch Facilities & Property Management

About this role:

The National Director of Branch Facilities & Property Management is responsible for enterprise leadership of all day-to-day property management activities across a 4,100-location branch banking real estate portfolio spanning 38 states. This role provides strategic and operational oversight for branch facilities services, vendor-delivered maintenance programs, regulatory compliance, risk mitigation, service quality, and financial performance to ensure safe, reliable, and customer-ready environments across the retail network.  Oversees $265M in annual operating spend and $200M+ in capital investments

The director in this position establishes performance standards, governance routines, and cross-functional partnerships required to manage a geographically dispersed banking portfolio at scale while advancing service excellence, cost discipline, asset stewardship, and business continuity.

As a director you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

• Operate as an enterprise leader who aligns facilities strategy with retail banking priorities and customer expectations

• Create a culture of accountability, responsiveness, operational excellence, and continuous improvement across internal teams and service partners

• Lead with urgency, sound judgment, and disciplined execution in a highly visible, service-critical environment

In this role, you will:

• Lead all day-to-day property management operations for a 4,100-location branch banking portfolio across 38 states

• Set enterprise standards for facilities service delivery, operating procedures, escalation management, and field execution

• Direct a multi-layered organization of internal leaders and outsourced partners to deliver consistent property management performance across diverse markets

• Partner with retail, real estate, security, risk, and line-of-business leaders to resolve operational issues and protect uninterrupted branch operations

• Prioritize service strategies that improve branch readiness, colleague experience, customer experience, and operational resilience

• Provide executive oversight of outsourced property management, integrated facilities management, and specialty service providers supporting the branch network

• Define service levels, key performance indicators, governance routines, and contractual expectations for national and regional vendors

• Lead business reviews, scorecard discussions, issue escalation, and remediation planning to improve service reliability and accountability

• Drive supplier performance across maintenance, janitorial, landscaping, life safety, and other branch support services while managing cost, risk, and quality

• Own financial performance for property management operations, including operating budgets and executive reporting

• Drive cost discipline across a large-scale branch portfolio through demand management, sourcing strategies, contract optimization, and productivity improvements

• Balance service quality and business needs while delivering year-over-year savings and cost avoidance

• Translate financial and operational data into executive insights that support investment decisions and portfolio strategy

• Develop and manage business unit occupancy and capital budget

• Partner with capital planning and project management teams on branch investments

• Ensure seamless transition from construction/project delivery to property management

• Support asset lifecycle planning, preventative maintenance strategies, and long-term capital optimization

• Ensure branch environments meet standards for safety, cleanliness, and functionality

• Drive initiatives that improve customer and team member experience within branches

• Address escalations impacting branch operations and customer service

Required Qualifications:

• 10+ years of Property Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of Management or leadership experience

Desired Qualifications:

• 10+ years of progressive leadership experience in facilities management, property management or corporate real estate

• Significant experience leading large, geographically dispersed portfolios within banking, financial services, retail, or similarly regulated multi-site environments

• Demonstrated success managing outsourced service