Senior Product Manager, Caper - Frictionless Shopping

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

The Caper Senior PM, Frictionless Shopping is responsible for leveraging the combination of sensors and context to enable a seamless shopping experience where customers can simply drop items into the basket and identify them automatically. This role is a key member of the Caper Core Shopping Experience pillar, responsible for driving a key metric, the frictionless session rate. Frictionless shopping evaluates the smoothness of shopping experience using Caper Carts, focusing on leveraging sensor fusion from computer vision, weight, cart location, and other context to eliminate errors, reduce customer intervention, and overall seamlessness from onboarding through to checkout.

In this role, you will set and execute the vision for a frictionless shopping experience, identifying and planning initiatives that drive cart utilization and retention through better customer shopping experience. You will work cross-functionally with design, engineering, hardware, data science, operations, and QA teams through delivery.

About the Team

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace.  Our cross-functional and durable Product team solves hard customer & business problems in ways that our customers love.  

ABOUT THE JOB

• Lead product planning, product & customer discovery, the product development process, effort estimation, and collaboration with teams across the organization (i.e. Engineering and Design).
• Identify opportunities via qualitative & quantitative research, case studies, and reviews of industry-standard methodologies.
• Intake & validate new ideas through a set of frameworks and drive them into implementable projects.
• Serve as the point person for your product area to leadership and across the organization.
• Promote best design practices and user experiences while creating a scalable & easy-to-use product that connects with its users.
• Evaluate shopper/partner challenges and build solutions (from top-level goals to detailed operational and system details).  Maintain alignment across partner-facing teams.
• Publish company-wide updates.  Ensure that requirements, release notes, and other artifacts are documented.

ABOUT YOU

Minimum Qualifications

• 5+ years of Product Management experience
• Experience managing a computer vision or AI-based consumer-facing hardware or software product
• Knowledge of industry-standard design tools and strong design thinking practices
• Strong understanding of an empathetic, flexible, and iterative approach to product development
• Design thinking experiences & experience standing behind design decisions that focus on finding the right ideas alongside the business’s focus on growth
• Proven experience leveraging data to make good decisions when confronted with ambiguity
• Strong experiences presenting to large groups & influencing people to pursue goals
• Strong ability to manage and align multiple stakeholders

Preferred Qualificat