Production Control Manager I (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Production Control Manager I supports item processing. This job primarily supports incident management and business continuity issues. The Production Control Manager I is also responsible for practices and process improvement strategy.

Depth & Scope:

• Schedule is Monday-Friday from 8:00AM-5:00PM
• Incident Management (including oversight of production issues)
• Business Continuity-Updates information through the LDRPS (Living Disaster Recovery Planning System) database
• Process Improvement-Validates best practices between sites
• Project Support-Participates in all item processing projects that require a Subject Matter Expert
• Quality Oversight-Ensures departmental quality measures are being performed
• Change management contributor-Represents and communicates system changes as they impact item processing
• Analytics and Metrics-Provides departmental scorecards
• Departmental Procedure Coordination-Ensures department procedures are updated timely

Education & Experience:

• Bachelor's degree required
• 1+ years of related experience
• Excellent verbal and written communication skills
• Proven technology experience working through file, network and transmissions issues
• Strong understanding of Item Processing
• IT knowledge along with a strong understanding of Item Processing and electronic files

Preferred Qualifications:

• Project Management experience
• Lean Six Sigma certified
• Facilitation skills

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we buil