Assoc, P2, Soft Prod Mgmt & RE II : Job Level - Associate

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Software Production Management & Reliability Engineering II position at the Associate Level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

Wealth Management and Investment Management Technology (WMIMT) is responsible for the design, development, delivery, and support of the technical platform behind the products and services used by the Morgan Stanley Wealth Management Business.

This position is an Site Reliability Engineer (SRE) application support role focused on the Identity and Access Management platform that manages data and application entitlements. In this role, the team member will provide operational support to ensure that the platform is available for end users as well as troubleshoot issues that pertain to users' ability to access firm systems and data. The application is a centralized platform that manages entitlements from mainframe (RACF), distributed systems, AD groups, 3rd party vendors and other systems. The candidate will work closely with all the critical stakeholders to successfully steer towards successful project outcomes. The candidate will work on multiple technology projects/work initiatives supporting the Identity and Access Management Business. The candidate will work with all the core development teams, other support teams, and drive efficient planning and execution. Understanding business demands will help in informed decisions in all areas of our team. The position offers an interesting mix of business and technical aspects. It is important to stress that strong interpersonal skills and team spirit are required in addition to the ability to proficiently deliver verbal and written communications. This is a team that works extensively with other IT members in all MSWM locations. This job demands strong work ethic and requires extensive hands-on, active participation. The candidate should be comfortable with uncertainty and can work with a variety of user types from business users to operations to technical developers. The team receives user requests primarily through Service Now requests and incident tickets but leverages email, chat and phone as necessary to resolve issues. The candidate should be comfortable with a global team located in New York, India and Georgia.

What you'll do in the role:

• Experience working in Agile teams and an understanding of Agile practices

• Attendance on Squad meetings to ensure they are solutions-focused

• Experience helping Agile teams to establish and adhere to norms and practices

• Ability to collaborate with team members on solutions to address challenges and roadblocks

• A continuous improvement mind-set and dedication to finding creative ways of working

• A dedication to cross-function collaboration, communication and breaking down of silos

• Work directly in a squad to drive performance using Agile values, practices, and processes.

• Candidate will monitor team performance through the metrics dashboards and help identify continuous improvement opportunities to support the team to work smarter, and more effectively.

• Provide transparency to Lead with respect to risks, blockers, impediments at Scrum of Scrum calls and recommend/implement strategies for effective and efficient operations.

• Conduct squad assessments to ensure agile principles and best practices are being met and achieved.

• Demonstrated ability to manage multiple projects simultaneously and to resolve impediments to meet all deadlines.

• Experience in working with agile and deployment lifecycles and/or tracking and process management tools, e.g. JIRA, Jira Board, Release Change Management

• Follow Change Management Release process 

• Monitor deployments during releases.

• Identify and analyze opportunities and make tactical/strategic recommendations

• Deep skills in project management tools, including Microsoft Project, Access, Word, Excel, Visio, and SharePoint.

• Hands on project management approach that includes a proven track record of project execution

• Cloud knowledge and drive to