Customer Success Manager

Job description:

Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth. Our culture is casual, open, and direct. This is a full-time, in-person position in our Longmont, Colorado office. 

Customer Success Manager Responsibilities:

• Develop and strengthen client relationships in order to promote retention and loyalty
• Assist with service adoption to fully integrate and increase client usage
• Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients
• Use Jira/agile methodology to continually improve upon client services and drive department performance
• Develop materials and tools for clients to self-service their interests and needs
• Collaborate with team members to continuously improve department procedures and operations

Experience & Skills for a Customer Success Manager:

• 3+ years in Customer Success and/or Account Management
• A comprehensive, deep understanding of the Customer Success Journey
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with SaaS business platforms
• Experience in managing Enterprise Accounts
• Metabase experience preferred, with sharp data analysis skills
• Strong technical background with solid experience in software integrations
• Exceptional people skills
• Superior organizational skills

Compensation, Benefits & Perks of Customer Success Manager:

• Competitive salary
• Health Insurance - Medical, Dental, Vision, FSA
• 401(k) with match
• Paid Time Off & Paid Holidays
• Casual dress code
• Kitchen stocked with snack and drinks

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year