See yourself at Twilio

Join the team as our next International Compliance Programme Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

 

<The People team at Twilio is rapidly expanding to support the company’s exponential growth. This role will be a critical member of our People Operations team responsible for handling  compliance matters relating to employment in EMEA.

 

If you like identifying and anticipating requirements, building new things, and seeing the direct impact of your work, this role is for you. As a People Compliance Program Manager at Twilio, you will be responsible for maintaining compliance of country, state, and local laws relating to employment, and People policies and processes. This role will be a cross-functional partner working closely with different COEs within the People team and our Legal team to ensure the successful and consistent delivery of global People Compliance-related activities, oversight, audit and governance, including overall management, coordination, and controls. You will provide experienced consultation to People teams on compliance-related questions. Prioritization is a critical component for success in the position. Reporting into the Sr. Manager, Compliance, this is an individual contributor role. The role is located in Dublin.>. 

Responsibilities

In this role, you’ll:

• Consult, influence, and perform as a trusted advisor to build cross-functional partnerships and collaboration at all levels across the People and Legal teams to address compliance requirements
• In partnership with the Legal team, maintain awareness of and track new legislation, benchmark/research legal and regulatory requirements, and engage the right COEs/partners to ensure timely implementation of processes that follow new legal requirements  
• Collaborate with People and Legal teams to create, review, maintain, and update People policies, and be responsible for the policy review and approval process
• Keep current with government regulatory reports and programs, and complete and submit required reporting to the relevant authorities in a timely manner
• In partnership with the Legal team, work with project teams to translate legal obligations into policy, system, or process requirements, supervise the effectiveness of processes designed to meet obligations, and develop and/or advise on remediation plans to mitigate risk
• Develop and implement ongoing audit processes and internal controls, analyze results, and develop appropriate recommendations to ensure and enhance adherence to compliance standards and mitigate risk. 
• Settle and lead mandatory HR compliance training requirements and solutions for delivery to Twilions in EMEA
• Establish and operationalize reporting governance to accurately maintain data, meeting the needs of global reporting requirements. Maintain and update documentation tracking systems and ensure proper recording, approval, and filing/retention of all documents received in accordance with established guidelines
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Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• 5+ years of HR or employment and labor law experience. Global experience and specialization in compliance is highly preferred.
• Subject matter expertise in regulatory areas and with the various laws that impact HR, including global hiring requirements, overtime/pay premiums, anti-harassment training, policy obligations, and time tr