Food & Beverage Operations Manager | Full-Time | Cable Dahmer Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Food & Beverage Operations Manager is a dual role that will support concession operation (60%) as well as the office management (40%). Within concessions the F&B Operations Manager must provide a high level of event oversight, technical proficiency & operation/personnel support to ensure the smooth running of each event. Responsibilities include inventory controls, PO logs, compliance with alcohol service policies, cleaning, customer service, employee/volunteer training & supervision, troubleshooting, event preparation, closing duties, food preparation/safety & any other tasks assigned by the General Manager. 

 

Within office management, they F&B Operations Manager will support the GM & AGM with sales, billing & payment documentation, purchase order/invoice tracking & submission, employee & NPO permit & license tracking, flash reports & other duties as assigned.

 

This role pays an annual salary of $51,000-$52,000

 

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

 

This position will remain open until November 28, 2025.

About the Venue

Cable Dahmer Arena is a 5,800 seat, multi-purpose, indoor arena that is home to ECHL Kansas City Mavericks & MASL Kansas City Comets. The arena hosts more than 100 events a year, with a large spectrum of its events including concerts, high school athletic events, MMA fights, circus, family shows, caterings & professional sporting events.

Responsibilities

• Support to ensure proper set-up & operations of concession locations prio to doors. Responsibilities may include: stocking stands prior to events (as needed, communicate event specific promotions, ensuring sanitation measures are being met, verifying that each location is fully operationl & meeting company standards, ascertaining levels of food production has been met based on projected attendance.
• Assist in providing oversight of hourly concession employees & non-profit groups.
• Work within POS system to ensure accurate pricing, inventory control & troubleshooting
• Manage & oversee concession operation s& locations before, during & after the event. Will support with closing duties/procedures including post-event reconciliation & reporting.
• Ability to effectively oversee a large volume of inventory, order prduct & managing a high volunte of sales.
• Build & submit sales, billing & payment reports weekly by using POS sales information & submit to corporate via NetSuite.
• Manage invoices by maintaining PO log & submitting invoices for payment.
• Assist with tracking & documenting accounts receivable.
• Ensure all employees are following proper procedures & are maintaining a compliant work environment in accordance with company standards & local, state & federal laws, including but not limited to food & safety compliance, building & guest safety, emergency situations & employee relations.
• Other duties as assigned by the GM

Qualifications

• High School diploma or equivalent
• Degree requirement may be substituted for fthree or more years’ experience in Concessions Supervision, Food & Beverage Management or related position.
• Demonstrated professional experience with computer applications including MS Office Suite along with experience learning new web-based software; excellent typing/written skills with attention to detail.
• Solid working experience with POS systems.
• Ability to use sound judgement to make business/operation decisions quickly & under pressure/
• Ability to communicate with employees, co-workers, management & guests in a clear, professional & courteous manner.
• Able to work independently & lead in a team, fast paced, event driven environment.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to concession operations.
• Detail oriented, ability to multi-task & effectively prioritize in a fast-paced, changing environment.
• Ability to work a