Part Time Front Desk Agent / Night Auditor

Description

Part Time Front Desk Agent / Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis, and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations. 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform essential functions. 

Education & Experience:

•  High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. 
•  Guest Service Experience preferred. 
•  Computer knowledge/skills required. 

Requirements

Physical requirements:

•  Flexible and long hours are sometimes required. 
•  Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Late/Overnight shift. 

General Requirements:

•  Maintain a warm and friendly demeanor at all times. 
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multitask and prioritize departmental functions to meet deadlines. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. 
• Attend all hotel-required meetings and training. 
• Maintain regular attendance in compliance with Presidian Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Presidian Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 
• Must be able to cross-train in other hotel-related areas. 
• Must be able to maintain confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 

Fundamental Requirements

•  Must be able to work with and understand financial information and data, and basic arithmetic functions. 
•  Must be willing to cross train in other accounting or hotel-related areas. 
•  Must be able to prioritize job functions in order to meet deadlines. 
•  Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). 
•  Audit and reconcile financial and statistical reports. 
•  Prepare and distribute necessary daily reports as required (i.e., Daily Operating Reports, Discount Programs, Tax Reports, etc.) according to hotel standards. 
•  Prepare and distribute month-end reports. 
•  Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. 
•  Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. 
•  Prioritize job functions in order to meet deadlines. 
•  Ensure the accuracy of all numbers reported including statistics. 
•  Input and update financial information into the corporate communications network. 
•  Perform daily, weekly, monthly, and annual data processing system functions as required. 
•  Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. 
•  Ensure overall guest satisfaction. 
•  Respond to governmental inquiries upon receipt. 
•  Handle guest requests.