Customer Enablement Analyst - Afternoon Shift

Are you looking to be in a workplace where colleagues inspire one another? Are you interested in competitive and impactful benefits? Do you prefer flexible work arrangements?
As a Workflow Enablement Analyst, you will be responsible for supporting one-to-one workflow enablement sessions during onboarding and ongoing customer servicing. The Workflow Enablement Analyst works under moderate direction of managers and senior team members. 

Job Responsibilities:

• Assist in onboarding new customers and help maintain customer health as needed.  
• Assess and manage customer inquiries regarding Relativity workflow across entire product line, escalating when necessary. 
• Capture customer and prospective customer requirements and work with internal teams to create scopes of work and implementation plans to address business needs.  
• Serve as client surrogate across Relativity to ensure that end user’s perspective is voiced during product development cycle. 
• Assist with administrative functions for the team. 
• Exercise sound judgment and make independent decisions. 
• Demonstrate consistent commitment to core company values.   

Minimum Qualifications

• Ability to work from 13.00 till 21.00 CET from Monday to Friday
• Ability to manage simultaneous projects and priorities based on company and team objectives. 
• Ability to work efficiently under pressure, drive projects to completion and meet deadlines. 
• Flexibility and the ability to adapt quickly to shifting company or team goals. 
• Strong business and IT acumen, including problem-solving and critical thinking. 

Preferred Qualifications

• Minimum of two years e-discovery experience. 
• The attainment of an RCA within 12 months of hire date.  
• Knowledge of Relativity best practices. 

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:Comprehensive health plansFlexible work arrangementsTwo, week-long company breaks per yearUnlimited time offEquity programTraining investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.