Vice President, Professional Services Category Leader - Global Sourcing & Procurement

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What you need to know:

The quality of Senior Leadership is a defining factor for a company’s success. Senior Leaders are responsible for developing business strategies and/or translating those strategies into meaningful outcomes and ultimately, business results. As a Senior Leader, you reach across geographical and functional boundaries to create alliances that further the organization’s objectives and market position. Your deep and broad process and/or transformation knowledge allows you to foresee external conditions that could potentially affect AIG’s future.

The VP of Professional Services Category Leader will report to the Global Head of Technology and Professional Services Sourcing and will be a key member of the GS&PS leadership team leading the development, deployment and business partnership for the global source to pay functions within the GS&PS organization.  This leader will partner and collaborate with the senior leaders in Finance and IT to ensure overall alignment, governance, and viability with the GS&PS strategy compliantly and within budget.

This role will Own Professional Services Category strategy and a team of category managers who partner with business teams throughout AIG. This includes working with the teams to define and execute strategies in support of business priorities across a category’s complete life cycle. This will require managing a preferred supplier base (managing new emerging and exiting legacy non directional categories) along with assisting and driving standards of excellence where warranted. The lead will build cross functional teams to address key contract renewals, aligned with Category metrics to determine opportunities to improve value, maintain service while driving time frames aligned with various businesses and support groups. Key leadership traits required include the ability to influence and form strong partnerships with business leaders, and operational excellence in managing multiple complex priorities simultaneously. The Category VP is an expert practitioner in the tools for creating competitive technology, BPO and professional services environments and has a strong bias for decision-making rooted in Sourcing, data and analytics. This is an exciting opportunity to be a part of a team that is having a daily impact on company success.

Responsibilities:

• Own all aspects of category strategy and its execution for Professional Services in support of comprehensive cost reduction opportunities, value proposition, quality of service, customer experience and innovation across all AIG businesses.
• Deploy a cohesive strategy across individual business units and regions through collaboration, building trust and providing data driven solutions.
• Establish strong relationships with key business partners, internal customers, and stakeholders to drive alignment to organizational and project related goals and objectives.
• Maintain a robust project pipeline to drive 8% deflation or spend reduction year over year.  10% stretch target.
• Own data analytics and process optimization within assigned categories.
• Stratify suppliers in base to develop and maintain an approved supplier list for each product family.
• Rationalize the supply base by 30% year over year until entitlement is achieved.
• Benchmark contract coverage.  Once baseline is established, target >80% contract coverage.
• Own vendor management for key suppliers in category.  Hold QBR’s for top suppliers in category.  Evaluate supplier core competencies and competitive positioning using industry cost models and bench-marking analysis.
• Partner closely with internal customers and peers to understand the needs of the business and incorporate into plans.
• Support supplier diversity and sustainability initiatives by selecting diverse and environmentally conscious supplier for RFX’s.
• Support horizontal initiatives for tool deployment, process optimization, elimination of spend through non-supported buying channels and “unclassified” or rogue spend within assigned category.
• Conduct market analyses, competitive bids, cost modelling and benchmarking to demonstrate fair and reasonable pricing on new placements.
• Lead direct team members in support of strategy.  Provide coaching, development, and growth opport