Connected Communities Team Lead (Los Angeles, CA)

Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies.  We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs.
Connected Communities seeks an innovative and experienced Team Lead to work as a core part of the Connected Communities leadership team to support and enhance the quality of life for communities within our growing West Coast Region, currently comprised of communities in California and Colorado.  The Team Lead provides oversight, support and accountability to community teams (Property Management and Community Coordinators) in the development, implementation and sustainability of community-based service plans, partnership development and expansion, outcomes tracking, and reporting.   These efforts are aimed at achieving measurable, positive outcomes in Connected Communities’ six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility. The Team Lead plays a key role in the ongoing implementation and sustainability of Connected Communities’ growth and impact. 
This opportunity offers a pay range of $73,950 - $92,400 annually, based on experience.

Responsibilities

• Work with community teams to develop, implement and evaluate annual service plans for their respective communities.
• Provide direct support, resource and technical assistance to Property Management and Community Coordinators within the assigned region through monthly operations reviews and weekly check-in with Community Coordinators.
• Create, implement and help facilitate training opportunities for community teams within the assigned region to support the success of community service plans.
• Maintain and grow a network of regional partners in the Connected Communities outcome areas (Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility) to support the success of community service plans.
• Assist community teams in developing and maintaining quality monthly and quarterly required reporting (owner reporting, HUD, grant, etc.).
• Develop and maintain relationships with owner-clients related to community-specific Connected Communities plans and annual outcomes. Establish quarterly meeting schedules.
• Review, manage, report and analyze community-level data through Connected Communities’ online platform. Ensure accuracy and consistency of established data. Data collected through annual resident questionnaire, resident touchpoints, community programs and activities and through partner reporting. Disseminate monthly/quarterly/annual outcomes reporting to applicable parties (owners, partners, community teams, regulatory agencies, etc.). Assist Head of Operations Support in policy creation and implementation.
• Assist community teams in the creation and management of Memorandums of Agreement (MOAs) with third parties providing services and programs on and off site for residents.
• Assist community teams in the creation and management of Connected Communities budgets, review monthly financial reports and ensure accuracy in budget reporting.
• Assist in the identification, orientation, scheduling, development and support of new Community Coordinators.

Requirements

• Bachelors Degree in Social Work, Business, Public Policy or related field.
• 5-8 years experience in community development or related field.
• 1-3 years experience in staff leadership and management.
• Advanced technical computer skills, particularly with Microsoft Office Suites.
• Ability to communicate effectively complex information in writing to all levels of staff, management and external customers.  
• Ability to communicate complex concepts and address sensitive situations, resolve conflicts, negotiate and persuade others.
• Ability to analyze and interpret socioeconomic data and develop strategies and programs based on needs and evidence-based practice.
• Provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned responsibilities.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate. 
• Flexibility to