Jobs and Careers

Senior HR Service Delivery Consultant

United Statesfull_timeVerifiedPosted 1 Jul 2025

💰 $149,400/yr($84,000/yr – $149,400/yr)

About the role

About this role:

Wells Fargo is seeking a Senior HR Service Delivery Consultant to join the Wells Fargo Employee Engagement & Service Delivery team. This position will help drive the evolution of our delivery model, processes and technology in our employee service delivery.

In this role, you will:

Participate in low to moderately complex initiatives and identify opportunity for process automation across one or more HR service delivery area; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
Participate in planning and analysis, quality, and process improvement initiatives to drive the evolution of Artificial Intelligence (AI) enabled applications aligned to employee-facing service delivery
Review, analyze, and consult on basic business, operational, or technical assignments or challenges that focus on building intelligent, efficient, and user-centric tools to accelerate the work of users in HR Platform Technologies such as Workday, ServiceNow and/or other specialized processes/tools within HR functional areas to assess challenges and improve operational and process efficiency
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise to play a key part in evolving the service delivery model to provide both vertical (product specific) and horizontal (cross product/platform) support. Your work will directly align with Wells Fargo’s mission to innovate and enhance the employee experience using advanced technology.
Collaborate and consult with functional colleagues, internal partners and stakeholders, including internal or external customers
Provide guidance to less experienced team members on HR products and processes and how it impacts service delivery outcomes

Required Qualifications:

4+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience with HR process design and product management
Experience with the ServiceNow HR Service Delivery module
Experience with Workday HCM
Experience with Service Delivery operations
Process design experience
Change management experience
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Strong collaboration and partnering skills
Ability to interact with all levels of an organization
Intelligent Automation experience
Solid critical thinking skills
Operational knowledge of HR tools, processes, workflows
Understanding of HR or similar tools and technology to support, drive and leverage emerging technology trends.
Experience completing industry research and using the information to develop and recommend approach for WF businesses

Job Expectations:

This position is not eligible for Visa sponsorship.
Relocation assistance is not available for this position.
This position offers a hybrid work schedule and is posted in Charlotte, NC; and Mpls, MN
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Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$84,000.00 - $149,400.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.