Junior IT Support Specialist

Job Summary:

We are seeking a detail-oriented and proactive Junior IT Support Specialist to join our team. In this role, you will be responsible for provisioning new hardware for employees and providing first-line support for help desk activities. This is an excellent opportunity to grow your IT skills and contribute to a supportive and technology-driven work environment.

Key Responsibilities:

• Hardware Provisioning:

·        Prepare, configure, and deploy laptops, desktops, mobile devices, and other hardware for new and existing employees.

·        Ensure all devices are set up with appropriate software, security settings, and user access.

·        Maintain an accurate inventory of IT assets and assist with asset lifecycle management.

• Help Desk Support:

·        Respond to and resolve Level 1 support tickets related to hardware, software, and network issues.

·        Escalate more complex issues to senior IT staff or relevant departments as needed.

·        Provide clear and friendly communication to end-users, ensuring issues are addressed promptly and effectively.

• Documentation and Training:

·        Document processes, configurations, and solutions in the internal knowledge base.

·        Assist in creating user guides and conducting basic training sessions for employees.

• Continuous Improvement:

·        Identify opportunities for process improvements in hardware provisioning and help desk support.

·        Stay informed about emerging technologies and tools to enhance support capabilities.

Qualifications:

• Basic understanding of computer hardware, operating systems (Windows and macOS), and networking fundamentals.
• Strong problem-solving skills with a customer-focused approach.
• Excellent verbal and written communication skills.
• Ability to work both independently and collaboratively within a team.
• Familiarity with help desk ticketing systems and remote support tools is a plus.