Middle Office Operations Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Senior Associate

Job Description & Summary

We are pleased to announce the establishment of a new Middle Office Operations role within Internal Firm Services and are seeking a motivated and proactive Senior Associate to join the team. This role provides administrative and operational support to internal stakeholders, ensuring accurate processing, data quality, and compliance with defined procedures. The successful candidate will support day-to-day operations, maintain records across systems, respond to queries, and assist with ongoing operational activities in a busy office environment.

This is a unique opportunity to join a newly established operational function, gain exposure to a wide range of internal processes, and develop strong administrative and operational skills within a collaborative and supportive team environment. 

Responsibilities include, but are not limited to: 

• Perform validation checks to ensure accuracy, completeness, and compliance 

• Maintain and update records across systems and databases 

• Identify errors, missing information, or exceptions and coordinate resolution 

• Collaborate effectively with engagement teams and internal stakeholders to resolve issues and queries 

• Support ongoing administrative and operational activities 

• Assist with period-end or cycle-based activities as required 

• Support the design, development, and implementation of middle office workflows, controls, and best practices 

• Support change and transition activities by participating in testing, training, and process readiness tasks 

• Identify opportunities for process improvement and contribute to efficiency or automation initiatives 

• Provide guidance and support to stakeholders on procedures and processes, where required 

• Maintain clear records and supporting documentation for all actions performed 

• Follow structured, request-based and escalation processes 

• Identify recurring issues and contribute to continuous improvement 

 

Experience and Skills 

• Minimum 5 years’ experience in an administrative, operations, or shared services role 

• Experience working with structured processes and defined procedures 

• Strong attention to detail and accuracy 

• Ability to manage multiple tasks and meet deadlines 

• Experience working with SAP and/or Salesforce is an advantage. 

• Comfortable working with system data, reports, and spreadsheets 

• Good communication and customer service skills 

• Ability to follow rules-based processes and escalation paths 

• Takes ownership and responsibility for assigned tasks 

Additional Job Description

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, a