A220 Customer Acceptance Manager (CAM)

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus US Manufacturing Facility is looking for a Customer Acceptance Manager (CAM) to join the FAL based in Mobile, AL 

The Customer Acceptance Manager (CAM) leads the execution of the Customer presentation program and snags opening, on-quality and on-time treatment with correct rework or answer, for customer acceptance and closure, along the FAL & Delivery phases. The CAM is an active core member of the Customer Acceptance & Delivery Multi Functional Team (CAD MFT) and along with the CADM (Customer & Acceptance Delivery Manager) contributes to the MFT deliverables to customers with the objective to demonstrate the maturity of the Airbus quality management system (QMS) ensuring the On-Time and On-Quality aircraft delivery. 

Meet the team: 

The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft. 

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your Challenges: 

Management of snags + Quality feedback loop

• The CAM is responsible for documenting potential discrepancies found during these presentations/stages. For ensuring the correct rework and/or answers by the appropriate stakeholders. For securing Customer acceptance and closure, along the FAL & Delivery phases. For collecting the airline customers feedback and securing associated solutions as needed from multiple stakeholders, providing timely & accurate information back to the customers. 

Risk Management at aircraft level in FAL

• Accountable for complete treatment of Customer items and responsible for monitoring of any non-conformity, deviation, and ground rework affecting Customers in close collaboration with the CAQM (Customer & Acceptance Quality Manager), Production group, Flight Tests and supporting functions to ensure On-Time and On-Quality delivery. 

• Responsible for identifying, analyzing and prioritizing any item putting at risk the Customer acc