Medical Information Specialist III

Inizio Engage has a long-standing partnership with a leading Biotechnology company across Commercial, Patient Solutions and Medical Affairs businesses. 

The Medical Information Specialist III is a frontline specialist responsible for engaging customers, /healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource for clinical, therapeutic and safety information provided in response to unsolicited requests from both external healthcare provider customers, as well as internal colleagues. The specialist provides patient support and drug/medical device product information. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What’s in it for you? 

• Competitive compensation 

• Medical, dental, vision, 401(k), life & disability insurance 

• Paid time off, maternity and paternity leave 

• Employee discounts & exclusive promotions 

• Recognition programs, contests, and company-wide awards 

• Exceptional, collaborative culture 

• Best Places to Work in BioPharma (2022, 2023, & 2025) 

• Certified Great Place to Work (2022, 2023, 2025)  

What will you be doing?  

• Maintain excellent quality and productivity standards for all client programs; adheres to program scripts and guidelines 

• Accurately collect information required by individual programs in a timely manner and correctly captures in specific program databases 

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations 

• Exhibit effective verbal and written communication and tele-management skills by supporting clinical questions which may include on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis 

• Conduct literature analysis to respond to unsolicited, off-label inquiries as needed 

• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials 

• Collect demographic data and disposition for product, sample and literature fulfillment 

• Exchange customer insights and scientific information with partners, as appropriate 

• Enroll participants in educational seminars 

• Converse with callers in an empathetic manner and facilitate dialogue with the callers to help them understand medical terminology, as needed 

• Identify adverse events and product complaints as outlined by client guidelines 

• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties, as needed