Transcom is currently recruiting for our subsidiary, Xzakt, and we are looking for a Norwegian-speaking Customer Service Representative to join the team in Gävle, working from home anywhere in Sweden. 

Are you passionate about delivering outstanding customer service while working alongside great colleagues in a modern office with hybrid work opportunities? Then you could be our next team member at Xzakt Gävle!

We are looking for a customer-focused and service-minded individual who enjoys helping people and has an interest in sales. At Xzakt, we believe your engagement and ambition should be rewarded with opportunities for continuous learning and career growth.

What We Offer

At Xzakt, you'll have the opportunity to develop your professional skills while growing both personally and professionally. We provide a paid onboarding and training program to ensure you have the knowledge and tools you need to succeed.

In addition, we offer:

• Work remotely from your own home

• Collective agreement and occupational pension

• Wellness allowance

• Rikskortet employee benefit card for savings on groceries and restaurant purchases

• Career development opportunities within a global company

About the Role

As a Customer Service Representative, you will provide support for our client, Sikom, handling incoming phone calls and emails from customers using heating control solutions.

Your responsibilities will include:

• Providing technical support

• Answering invoice and billing questions

• Guiding customers to the products that best suit their needs

• Delivering an excellent customer experience through professional and solution-oriented service

• Identifying customer needs and recommending relevant products or services through consultative sales

You will have a high level of responsibility while always receiving support from experienced colleagues and clear processes. We work in a fast-paced environment where teamwork is key.

Position: Customer Service Representative (CSR)

Working hours: Scheduled weekdays between 08:00–16:00

Employment rate: 80%, with the possibility to increase to 100%

Employment type: Work from Home, Fixed-term contract (3 months) with the possibility of extension

Start date: 27th of July 2026

About You

We are looking for someone who is curious, communicative, and genuinely enjoys working with people. You are flexible, adaptable, and comfortable presenting different options and