Chronic Care Representative - SE Arizona/New Mexico

Job Description

The Chronic Care Representative (CCR) is the primary point of contact for a variety of customers within their assigned geography. The CCR is a key member of the local Customer Team that works collaboratively with other Company field-based employees such as the Account Executives, Integration Delivery Systems leaders as well as other members of our Company's extended team.

• This is a field-based sales position that will be responsible for the following territory: SE Arizona/New Mexico

• The selected candidate must reside within the territory.

• Travel: ~50% and will vary based on candidate’s location within the geography. 2-3 overnights per week should be expected.

These customers may include: 

• Health care providers such as physicians, physician assistants, nurse practitioners, nurses, pharmacists as well as quality directors and office managers.  

• Within their geography there are a diverse set of health care locations that they will call upon to execute their role including: physicians’ offices, integrated delivery systems, and hospital clinics.  

The primary activities include:

• Developing a territory level business plan in accordance with our Company's policies, standards, and ethics.

• Maintaining product knowledge and certification on the Company portfolio for which they are responsible.

• Engaging in balanced product sales discussions with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling.  This is achieved by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Company promotional materials.

• Providing Company management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Company promotional materials.

• Regularly monitoring their business performance against objectives using company provided tools.

Position Qualifications:

Education Minimum Requirement: 

• BA/BS with 0-2 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices). 

Required Experience and Skills: 

• Demonstrated excellence in current or previous educational or professional roles

• Excellent interpersonal and communication skills

• Ability to work both independently and within a team environment

• Strong organizational and time management skills

• Valid Driver's license

Preferred Experience and Skills:

• Ability to convey technical concepts accurately and clearly

• Previous sales, account management, consultative, or customer service experience

• Ability to analyze metrics to assess progress against objectives

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NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acqu