IT Business Analyst

Description

At CSpring, we believe in transforming lives and businesses through data, technology, and genuine human connection. We’re seeking exceptional leaders and collaborators at every career stage to join our purpose-driven team.

We don't just deliver forward-thinking, data-powered solutions — we build trusted partnerships. We work side-by-side with our clients, helping them solve their biggest challenges with clarity, agility, and heart. Our commitment to excellence and our core values — Committed, Collaborative, Consultative, and Caring — guide everything we do.

Whether it's developing visualizations that improve lives, launching statewide analytics strategies, or helping leaders make better decisions through real-time insights, the work you do at CSpring will matter. You'll be part of a team that's known for its technical depth, people-first culture, and its passion for giving back.

CSpring has proudly been named a Best Place to Work year after year, and we're just getting started.

Why You’ll Love Working Here

• Make a Real Impact – You'll work on meaningful projects in the public and private sectors, where your work contributes directly to better outcomes for people and communities.
• People-First Culture – We invest in your growth and value you as a whole person. We believe in showing up, listening well, and supporting one another.
• Faith in Innovation – Our vision includes building a regional data powerhouse by 2035. You’ll help shape this story and drive innovation from the inside out.
• Authentic Partnership – We don’t “staff.” We serve. As a true extension of our clients’ teams, we’re known for our reliability, technical excellence, and ability to deliver solutions that work.

What You’ll Do

As a Business Analyst at CSpring, you’ll play a vital role in shaping outcomes that matter. You’ll help clients solve business problems by transforming needs into actionable, strategic solutions.

Responsibilities:

• Collaborate with diverse project teams and client stakeholders to gather, document, and validate business requirements aligned to their goals. 
• Analyze business processes, systems, and data flows to identify areas for optimization and innovation. 
• Translate complex information into clear, usable documentation — user stories, workflows, specifications, and beyond. 
• Maintain and refine product backlogs and project artifacts throughout the lifecycle. 
• Support solution delivery, ensuring results exceed expectations and continuously evolve based on data and feedback.

Requirements

What We're Looking For

We’re seeking a dynamic, detail-driven Business Analyst who’s as passionate about solving complex problems as they are about building trusted relationships. You’ll be successful in this role if you bring a blend of technical savvy, strategic thinking, and clear communication.

Must-Have Qualifications:

• Exceptional Communication – Outstanding written and verbal communication skills with the ability to facilitate effective interview sessions and translate complex concepts into clear, compelling documentation.
• Business Case Expertise – Proven ability to craft persuasive business cases as a natural outcome of stakeholder interviews and discovery.
• Systems Thinking – Deep understanding of business complexity, project interdependencies, and organizational impact.
• Problem-Solving Agility – Ability to quickly troubleshoot and resolve issues that arise in work products with minimal oversight.
• Collaboration Across Disciplines – Experience working alongside data engineers and other technical experts to assess challenges and define a clear course of action.
• Work Environment – Willingness to work in a hybrid model: three days per week in our Indianapolis office or at a client location.
• Work Authorization – Must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

Preferred Qualifications:

• 5+ years in IT business analysis, product ownership, or a closely related role.
• 3+ years defining both functional and technical requirements.
• Bachelor's degree in Management Information Systems, Business, or a related field.
• Hands-on client-facing consulting experience, with the ability to navigate