Imaging Automation Senior Engineer, Experian Consumer Services (Remote)

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

What you’ll be doing

The Senior Imaging Automation Engineer will play a vital role in supporting and automating document handling processes from various sources (online uploads, mail, fax, etc.) for Experian’s MCE (My Customer Experience) division. The ideal candidate will possess a deep understanding of imaging technologies, OCR tuning, automation via AI/ML, and cloud services, particularly with AWS tools. This role requires a candidate that operates at a fast pace, is comfortable with change, is detail-oriented, drives for results, and has a high standard for quality.

Responsibilities include:

• Develop, design, and maintain imaging automation solutions using C#, Python, PowerShell, and JavaScript within both legacy and future platforms.
• Implement and optimize OCR technologies, with a particular focus on tuning for accuracy and efficiency. Harness the capabilities of AWS Textract, along with other AWS tools, to advance our imaging solutions.
• Integrate AI/ML models into the imaging process to enhance automation and achieve business objectives.
• Collaborate cross-functionally to understand workflow needs and integrate automation solutions that streamline document handling processes.
• Stay updated with the latest imaging, automation, and AI/ML technologies to ensure the company’s solutions remain cutting edge.
• Troubleshoot and resolve any issues related to the implemented solutions, ensuring minimal disruption to business operations.
• Responsible for tuning automation functions within the legacy platform (iLinx) to increase accuracy and customer experience.
• Continual analysis of statistics to recommend the best candidates for continued tuning.
• Review, validate, update, and add rules and training as needed through tuning to achieve the highest automation and lowest error rate possible.
• Collaborate with technology teams, product management, and business stakeholders to identify and improve automation functions.
• Performing releases after hours (about 1 time a week)
• On Call rotation with team

Qualifications

What your background looks like

Qualifications and Experience Required:

• 3+ years of proven experience with imaging/optical character recognition (OCR) technologies and automation.
• Proficiency in C#, Python, and PowerShell; JavaScript is a plus.
• In-depth knowledge of AWS Textract and familiarity with a range of AWS tools.
• Hands-on experience with OCR technology, including tuning and optimization.
• Experience using CI/CD pipelines for automated deployments.
• Familiarity with AI/ML concepts and their applications in automation.
• Strong problem-solving skills and an innovative mindset.
• Excellent communication skills, both written and verbal.

Additional Information

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programs are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

• To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1
• Could this be the role for you? Apply now to start your journey with Experian.
• To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian
• Youtube video link: https://www.youtube.com/watch?v=trvcHqr81TY
• Experian Careers - Creating a better t