Customer Service Representative/Reception (Seasonal Position)

Description

At Barron Heating AC Electrical & Plumbing, we are committed to Improving Lives™. As a Customer Service Representative/Reception (Seasonal Position), you will help us live out our Vision & Mission and meet our growth-oriented goals as the premier heating, cooling, electrical, and plumbing service provider in Northwest Washington. 

At Barron, our Customer Service Representative/Reception (Seasonal Position) will:

• Adhere to and exemplify Barron’s 5 Core Values
• Consistently maintain a ‘customer-first’ perspective
• Support co-workers while providing “world-class” customer service
• Actively participate in the Barron reception queue – managing incoming calls and customer service inquires, referring customers to the appropriate departments
• Make outbound calls and answer inbound phone calls within 3 rings
• Return all calls and respond to messages the same day
• Assist in processing customer payments, as required
• Provide overflow support for booking HVAC, electrical, and plumbing service calls effectively and efficiently
• Provide overflow support to various Barron customer-facing chat functions
• Greet and assist walk-in customers with general questions, while delivering superior customer service and inquiring about their needs 
• Communicate and explain promotions and specials to customers
• Develop basic knowledge of company offerings and program
• Accurately maintain all dispatch boards and customer files
• Keep work areas neat, clean and organized
• Attend all Company-wide and departmental meetings
• Establish a good working relationship with all team members
• Exhibit a “Team Barron” attitude
• Share Barron’s Vision & Mission of Improving Lives™

An outstanding Customer Service Representative/Reception (Seasonal Position) will have the following natural strengths & talents: 

• Exceptional customer service skills 
• Excellent interpersonal skills over the phone
• Thrive in a fast-paced environment
• Strong organizational and time management skills
• Team player 

Compensation: 

• Part-Time/Seasonal
• $19.00-$23.00 per hour; DOE

 Experience & Qualifications:

• Previous experience in a customer service environment 
• Pre-Employment Drug Screening
• High School Diploma or GED
• Must be at least 18 years of age
• Legally eligible to work in the United States

Barron Provides:

• 100% employer paid medical, dental & vision plans for employee
  • Eligible dependents may be covered through pre-tax payroll deduction
• Paid holidays and vacation
• 401k matching program
• Employee discounts on services
• Company sponsored events and team building
• Barron Apparel/Uniforms
• A culture of collaboration, sharing of knowledge and respect for one another

When applying please upload:

• Resume
• Cover Letter and include:
  • What "Customer First" means to you
  • Why you are the best candidate to join the Barron Team

During the Hiring Process, our Team will:

• Review application materials; select qualified candidates, and conduct interviews
• Extend employment offers to future Barron Team members