New Business Coordinator I or II

Job Summary

Add profitable natural gas connections in the existing home market through the management of the Inside Sales Group's fulfillment Process across both residential and commercial services from the Area Sales Representatives.  For an assigned territory, additionally manage all aspects of elevated pressure requests, residential and commercial inbound added load inquiries, ROW acquisition, and other duties related to the expeditious resolution of escalated customer inquiries.  Increase profitability in the residential and commercial conversion markets by reducing cost to serve and managing sub-contractor/UGI crews (resources) to complete natural gas connections.  Design and manage the resources required for installation of natural gas facilities to serve existing homes under the supervision of Sales Management.  Provide a reliable schedule that will improve customer satisfaction and the efficient allocation of resources.  Demonstrate ability to communicate effectively with customers and governing agencies involved with permitting or code enforcement.  Ensure timely installation of all growth service facilities by managing all aspects of the process upon Sales obtaining customer agreements.  Possess advanced working knowledge of natural gas fulfillment requirements.

Duties and Responsibilities

• Independently design and provide service estimates including meters and regulators to UGI system specifications, and complete all necessary permitting required for all new business service facilities.  Consistently respond to potential residential customer inquiries showing interest in using or converting to natural gas and as required pro-actively field/office canvassing of potential new residential customers.  Work closely with ISG and area Sales Representatives to manage all aspects of the process upon signing of a customer agreement.  Act as the project manager for residential and small commercial services, added meter/load requests for both residential and commercial, as well as elevated pressure requests.  Maintain high levels of Customer Satisfaction.
• Manage relationships with plumbing and heating contractors, builders, architects, and engineers to promote the benefits of natural gas, resulting in increased sales.  Act as an energy expert for internal and external parties.  Represent UGI at energy events throughout the year.  Serve as a community liaison via community and industry organizations.
• Maintain accurate lead and prospect information to allow for forecasting and marketing needs via the Fieldbook application.  Actively participate in marketing initiatives by suggesting improvements or hyper-targeting segments to increase market share.  Maintain familiarity with general installation practices and procedures in order to offer solutions to customer-specific growth challenges.
• Actively communicate with customers, various state agencies, municipalities (permit issues), and contractors in order to address and/or resolve restoration concerns, coordination issues, scheduling questions, complaints, or quality of workmanship concerns.  Also provide fulfillment of "Ahead of Paving" and "Ahead of Cons