Sr. Solution Director, Managed Services

About the role 

Senior Lead Deal Architect is responsible and accountable for the cross-organizational Solution & Service Designs including Technology, Services, Transition, Transformation, Resourcing, processes for complex, multinational Managed Services / Outsourcing deals with an average TCV (total deal value) from $10M to $150M. 

 

Salary range: $132K - $200K USD

 

What you'll be doing

Qualification of managed services opportunities through pre-sales: 

• Participate in the analysis of customer requirements  
• Participate in the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue 
• Participate in Customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance 

Solution strategy, architecture & design: 

• Responsible to support Sales Team to shape and create a winning sales strategy 
• Responsible for the development of a services solution strategy following the sales campaign strategy as well as CCs (standard) delivery strategies and the creation of a cross-organizational Solution Architecture  
• Accountable for the Services Solution Architecture that maximizes the utilization of the Shared Service Factory, core capabilities and propositions and external 3rd party solutions and services. Where appropriate, responsible to propose services & solutions outside of our existing capabilities in coordination with internal stakeholders (Line of Service) and other subject matter experts 
• Responsible to develop an innovative and cost-efficient end-to-end solution & service design (technical, operational, commercial) 
• Responsible to documentation end-to-end solution & service design against the client’s procurement process and sales documents. 
• Responsible for the leadership and coordination of the overall pre-sales / pursuit / service design team, as well as detailed service architecture decisions from the participating team members (ex. Service Architects & Designers, Transition &Transformation architects, Financial Architect and other subject matter experts) 
• Accountable for overall deal cost as consolidated by the Financial Architect  
• Accountable for adherence to the Way of Working (incl. all appropriate documentation / artifacts and approval gateways) within the services solution design team (i.e. alignment to the requirements and Risk Management during the sales phase). 
• Responsible to support Sales Specialist in the assessment & validation of overall cost consolidation with respect to market / price benchmarks and target pricing 
• Responsible for the presentation and negotiation of Services Solution Design aspects on a CxO-Level 
• Responsible to support Sales teams to create agreed to customer deliverables 

Leadership: 

• Leading the pre-sales pursuit team and delegating effectively to subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met 
• Overall accountability for steering and leading the commercial negotiations (with respect to Services Solution Design) of service relevant contract sections with support from the overall bid team 
• Serve as a Role Model for Service Architects & Designers in terms of work ethics, engagement and integrity 
• Lead and coach more junior team members  

Solution Design Quality 

• Accountable for the quality enhancements of service & solution design especially for customer facing collateral 
• Responsible to ensure overall consistency of the services solution design 
• Responsible to ensure an effective and efficient solution design process during the sales phase  

Delivery Initiation and Handover 

• Support Transition & Transformation during service delivery initiation and handover to service management after contract closure 

Innovation management and organizational development 

• Leading pursuit team members and external partners to create innovative new service & solution designs  

General 

• Embrace and support Computacenter’s mission and core values. 

Travel 

• Expected to travel 15% – 30% of the time. 

 

What you have

• University Degree (Bachelor’s degree in computer science or applied computer science, economics, business administration or similar) or equivalent or several years’ relevant experience 
• Minimum of 7 years of professional experience in IT Services with a minimum of 4 years as a Solution Manager (or equivalent) within managed services & outsourcing